Today, we are thrilled to announce that Squadcast has officially joined the SolarWinds family. This strategic acquisition signifies a significant milestone in our journey to enhance our capabilities and deliver exceptional value to our customers. Squadcast’s user-loved software perfectly complements our observability and service management offerings, and it offers a wealth of expertise in incident response management. Learn more about our incident response solutions here.
Enhancing Operational Effectiveness
Together, we aim to realize a new vision of operational resilience. Combining SolarWinds Observability and service management with Squadcast’s incident response management solution, we will enable enterprises to proactively manage service health, reduce mean time to resolution (MTTR), and drive exceptional user experiences.
Customer Wins: Faster Resolutions and Fewer Alerts
The integration of Squadcast’s incident response management solutions is more than just an enhancement—it redefines reliability and incident response. Avner Yaacov, Senior Manager at Redis, shared his experience: "Since implementing Squadcast, we’ve reduced incoming alerts from tens of thousands to hundreds, thanks to flexible deduplication. It has a direct impact on reducing alert fatigue and increasing awareness." This incredible outcome translates to 130K fewer email alerts, significantly reducing noise and improving focus.
Kegan Adams, Charter's Chief Operating Officer, also emphasized the value he’s seen: "Squadcast is a critical tool in our support model. We primarily use it for on-call alerting but see massive potential for more capabilities." Adams reported a 93% improvement in the mean time to acknowledge (MTTA), showcasing the profound impact on operational efficiency.
Looking Ahead
We are incredibly excited about the future and the endless possibilities, reinforcing our commitment to innovation, customer success, and operational excellence. Together, we will continue to push the boundaries of what is possible and redefine the standards of incident response and operational resilience.
Are you ready to experience the future of operational resilience? Join us on April 2 for SolarWinds Day: The Era of Operational Resilience, and stay tuned for more exciting updates.
Together, we are stronger, smarter, and more resilient. Welcome to the new era of SolarWinds.
Cautionary Statement Regarding Forward-Looking Statements
This blog contains “forward-looking” statements, which are subject to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements generally include statements regarding the transaction between SolarWinds and Squadcast, including any statements regarding the expected benefits and opportunities of the transaction. These forward-looking statements are based on management's beliefs and assumptions and on information currently available to management. Forward-looking statements include all statements that are not historical facts and may be identified by terms such as “aim,” “anticipate,” “believe,” “can,” “could,” “seek,” “should,” “feel,” “expect,” “will,” “would,” “plan,” “intend,” “estimate,” “continue,” or similar expressions and the negatives of those terms. Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements. Factors that could cause or contribute to such differences include, but are not limited to, the following: (i) the effect of the announcement of the transaction on SolarWinds’ or Squadcast’s business relationships, operating results and business generally, (ii) risks that the transaction diverts management’s attention from ongoing business operations; (iii) risks that the transaction may not achieve some or all of any anticipated benefits and (iv) such other risks and uncertainties described more fully in documents filed with or furnished by SolarWinds to the Securities and Exchange Commission, including the risk factors discussed in SolarWinds’ Annual Report on Form 10-K for the period ended December 31, 2024 filed on February 19, 2025. All information provided in this release is as of the date hereof and SolarWinds undertakes no duty to update this information except as required by law.
