ITSM
ITIL 4 Update Launch is Almost Here
January 22, 2019
Common criticisms of ITIL’s shortcomings have led to the creation of other frameworks that attempt to either replace ITIL or complement its application, depending on the IT context.
ITSM
The Evolution of ITIL
January 2, 2019
Unless you’re a current, aspiring, or former IT professional, you probably don’t know exactly what ITIL is. But it also stands to reason that if you’re reading this blog right now, then you’re probably a current, aspiring, or former IT professional.
ITSM
The Guiding Principles For ITIL Practitioners
September 28, 2018
Your Service Desk is the nexus of your communication with both internal and external stakeholders, your customers, and your entire organization.
ITSM
Success Factors for ITSM Governance Structures
September 11, 2018
The question is: How do you approach ITSM and ITIL governance structure in a way that promotes buy-in on all levels of the organization?
ITSM
Building an IT Service Desk Automation
August 7, 2018
Service desk automations are designed to streamline processes and remove the tedious areas of service delivery, so your service providers and technicians can focus on exceeding employee service expectations.
ITSM
Five Samanage Customers on the Benefits of the Service Catalog
May 22, 2018
One thing we find is that many new customers are surprised by how many parts of multi-step services they can automate through the service catalog. They might not have chosen an IT service management (ITSM) solution specifically to build workflows, but it often becomes the most important part of their service strategy.
ITSM
The Benefits of a Successful ITIL Incident Management System
January 29, 2018
Successful incident management will prevent these problems from interrupting business processes (any longer than necessary) or impacting other IT services.
1
2