April 4, 2019
Learn how to identify and expertly deal with ITIL incidents by creating an incident management process flow.
One thing we find is that many new customers are surprised by how many parts of multi-step services they can automate through the service catalog. They might not have chosen an IT service management (ITSM) solution specifically to build workflows, but it often becomes the most important part of their service strategy.
Successful incident management will prevent these problems from interrupting business processes (any longer than necessary) or impacting other IT services.