Leon Adato is a Head Geek and technical evangelist at SolarWinds, and is a Cisco® Certified Network Associate (CCNA), MCSE and SolarWinds Certified Professional (he was once a customer, after all). His 25 years of network management experience spans financial, healthcare, food and beverage, and other industries.

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Networks

The Word “Customer” is NSFW


A recent conversation on Twitter struck a nerve with me. The person posited that, “If you’re a sysadmin, you’re in customer service. You may not realise it, but you are there TO SERVE THE CUSTOMER. Sure that customer might be internal to your organisation/company, …


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Networks

The Complexity Conundrum


The person I mentioned in my last two blog posts was back, and I didn’t even bother asking them why. Honestly, I wasn’t sure whether they were here for the technical descriptions or the creative analogies, but I gave the next one my best shot. …


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Networks Security

Who Protects the Protectors?


Remember the person in my last post who asked me to describe a load balancer? They came back and asked about ASAs. I’m not sure if they really wanted to know, or if they just liked to see me lose my cool and say …


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Networks

The Burden of Monitoring Load Balancers


I was having one of “those” days, and someone asked me to describe what a load balancer did. My answer was something like this.   “Imagine your most critical application gained sentience, and had access to a genetics lab. There, it crossed a router …


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Networks

No Network for Old Men


“Once upon a time, there was a little network…”   No there wasn’t. Your network was never little, or if it was, it didn’t stay that way for long. Corporate environments grow, often in unexpected ways. This can cause IT professionals to weep bitter …



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Database Networks Systems

Traveling With Joy


Recently, two people I respect very much tweeted about travel, and how to remain positive and grateful while you do it. You can read those tweets (here) and (here). When I saw Jessica’s first tweet, I wanted to respond, but thought, “She doesn’t need …