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Liz Beavers
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Liz Beavers

Head Geek

Like many IT professionals, Liz’s entry into the tech industry was unconventional. With plans to pursue a career in public relations, Liz’s career quickly took a turn toward technology. She got her start working as a customer success manager with a research platform for the financial industry prior to joining Samanage, now SolarWinds Service Desk. Prior to becoming a SolarWinds Head Geek, Liz served as the technical point of contact for SolarWinds Service Desk customers. In this role, she combined the best of both worlds: her passion for communicating with prospective and existing customers while leaning on her multiple ITIL certifications to provide ITSM best practices to help alleviate pain points, work smarter, and streamline service desk operations. Liz is a formally trained public speaker and is actively involved in the service management community, participating in and hosting podcasts, webcasts, panel discussions, and speaking at large-scale industry events. She attended James Madison University where she earned a B.A. in Communication Studies. She's ITIL 4 certified and has never met a dog she didn't want to adopt.

Posts Featuring Liz Beavers

Knowledge Management: An ITSM Lifeline to Connect Remote Employees

Knowledge management is a cornerstone of IT service management (ITSM). It provides technical guidance, steps to best troubleshoot issues, and in some cases an outlet to expand on tribal knowledge.…

Here’s to the IT Pro!

The IT community has left its indelible mark on me—the sum of my experiences has led me to where I am now. I’m constantly impressed by IT’s creativity and ingenuity.…

Service Level Management: Tying it Together With SLAs, SLOs, and XLAs

Quality service and providing value to service desk users is a sure way to boost employee engagement. In fact, if employees aren’t satisfied with their requests and providers aren’t finding…

A Successful ITSM Implementation Starts With 4 Checkboxes

You’ve been contemplating adopting a new ITSM solution for some time. The current one handles the bare minimum—it helps your team churn through a ticket queue—but you know there are…

4 Reasons Why IT Risk Detection is Critical in the Service Desk

In the previous blog, I discussed how IT risks can infiltrate the service desk if proper incident, problem, and change management aren’t applied. But, IT risk detection in the service…

IT Risk Assessment vs. IT Risk Management: The Difference and What They Mean to the Service Desk

In life, risks can be perceived both negatively and positively. Taking a risk can sometimes yield great results, but other times, a risk is a yellow light of caution. For…

5 Tips to Maximize Your CMDB in Service Delivery

IT is evolving from the daunting task of tracking inventory in spreadsheets to building a configuration management database (CMDB) into their service desk. The CMDB offers a host of benefits…

How To Get Started With IT Change Management

Change doesn’t come easy for most. That is also true in the world of IT. While change management can be intimidating, it can produce valuable benefits to the organization when…

4 Key Integrations to Consider for Your Service Desk

One of the greatest challenges for IT departments in the age of digital transformation is consolidating data and creating opportunities for different systems to work together toward common goals. Technology…

Taking a Leap to the Cloud: Benefits to the Business and ITSM

According to CIO, 96% of organizations were using the cloud in 2018. That’s a convincing number, which makes it surprising to hear resistance to the cloud from some of today’s…

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Taking a leap to the cloud? Read these five steps for successful migration. t.co/obgzJN9h23

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A key to unlocking 5G enterprise success? Edge computing. Read more from Head Geek @FerventGeek in this TechInvest… t.co/mEQf48dPmF

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Get maximum visibility for applications on @digitalocean with @AppOptics. #APM with metrics, traces, code profiling… t.co/BDghkvnM9b