Liz is a technical point of contact for SolarWinds Service Desk customers, providing expertise on ITSM best practices, APIs, integrations, and security. She’s ITIL 4 certified and has never met a dog she didn’t want to adopt.


ROI of ITSM

author:

ITSM

Showcasing ITSM ROI & the Powerful Impact of IT

June 4, 2019

The Subtle, Yet Powerful Impact of IT Sometimes it can be challenging to see the impact of IT and the service desk on an entire organization or business. But the impact of IT on business can be powerful. Well designed, executed, and managed ITSM …




smart service desk

author:

ITSM

What Makes a Smart Service Desk?

April 25, 2019

AI is paving the way for ITSM and the future of the service desk. Learn the 5 principals of what makes an IT service desk “smart” and what to start implementing.


future of ai in ITSM

author:

ITSM

The Future of AI-Enabled ITSM

April 18, 2019

Learn how AI-enabled ITSM can help improve customer service by automating everything from the initial conversation to the automatic dissemination of tickets.


ITIL 4 foundation

author:

ITSM

Everything You Need to Know About ITIL 4 Foundation

April 2, 2019

Introducing the ITIL 4 Foundation This year brings us a new version of ITIL, the world’s leading best practice guidelines for IT service management (ITSM). The ITIL 4 release will come in sections, each rolled out one at a time and building on the …




most useful ticket automation rules

author:

ITSM

7 Most Useful Ticket Automation Rules

November 21, 2018

Automating processes within your service management strategy reduces repeat work to make it easier for your team to get stuff done. Your service management solution should allow you to customize some automation rules to fit the structure of your organization.