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Liz Beavers
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Liz Beavers

Head Geek

Like many IT professionals, Liz’s entry into the tech industry was unconventional. With plans to pursue a career in public relations, Liz’s career quickly took a turn toward technology. She got her start working as a customer success manager with a research platform for the financial industry prior to joining Samanage, now SolarWinds Service Desk. Prior to becoming a SolarWinds Head Geek, Liz served as the technical point of contact for SolarWinds Service Desk customers. In this role, she combined the best of both worlds: her passion for communicating with prospective and existing customers while leaning on her multiple ITIL certifications to provide ITSM best practices to help alleviate pain points, work smarter, and streamline service desk operations. Liz is a formally trained public speaker and is actively involved in the service management community, participating in and hosting podcasts, webcasts, panel discussions, and speaking at large-scale industry events. She attended James Madison University where she earned a B.A. in Communication Studies. She's ITIL 4 certified and has never met a dog she didn't want to adopt.

Posts Featuring Liz Beavers

How Network and Systems Admins Can Benefit From the Service Desk

Oh no, the dreaded email server alert. There are few faster ways to ruin a systems administrator’s day. It’s not just diagnosing, working, and resolving the issue; it’s the inevitable…

How to Reduce an Influx of IT Support Tickets or Messages

If you’re experiencing heavy workloads, an influx of tickets, and a shortage of service desk agents, you’re not alone. According to a recent SDI report, over 35% of service desks…

Why Reporting and Dashboards Are Critical to Your Service Desk

Aiming for continual improvement of the services provided to employees is an obvious goal for IT leaders, but it can be unnecessarily difficult to make adjustments without good reporting. The…

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As the role of the #ITPro continues to evolve, what are the top skills needed? Find out in this article. t.co/izbGFndMfK

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What trends are driving demand for storage and what skills are necessary to get a job in this ever-changing sector?… t.co/DF8GV54Nb4

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Attend the webcast on April 14 for an in-depth demonstration of our cloud-based ITSM solution, Service Desk. t.co/dhrHdrMUUF