Liz is a technical point of contact for SolarWinds Service Desk customers, providing expertise on ITSM best practices, APIs, integrations, and security. She’s ITIL 4 certified and has never met a dog she didn’t want to adopt.


itil 3 change management kpis

author:

ITSM

ITIL v3 Suggested Change Management KPIs

September 6, 2018

Key performance indicators (KPI) are values that every business can measure and track – values that show the effectiveness of your performance as an organization toward your business objectives.





change management solarwinds

author:

ITSM

Change Management: “Are We Doing It Right?”

May 24, 2018

Definitions, titles, and flowcharts about change management can be overwhelming. Instead of starting there, I would like help you identify some signs that your process might need improvement, and the benefits of building a change management strategy within your service desk solution.