About Us > Liz Beavers
Liz Beavers

Liz Beavers

Head Geek

Like many IT professionals, Liz’s entry into the tech industry was unconventional. With plans to pursue a career in public relations, Liz’s career quickly took a turn toward technology. She got her start working as a customer success manager with a research platform for the financial industry prior to joining Samanage, now SolarWinds Service Desk. Prior to becoming a SolarWinds Head Geek, Liz served as the technical point of contact for SolarWinds Service Desk customers. In this role, she combined the best of both worlds: her passion for communicating with prospective and existing customers while leaning on her multiple ITIL certifications to provide ITSM best practices to help alleviate pain points, work smarter, and streamline service desk operations. Liz is a formally trained public speaker and is actively involved in the service management community, participating in and hosting podcasts, webcasts, panel discussions, and speaking at large-scale industry events. She attended James Madison University where she earned a B.A. in Communication Studies. She's ITIL 4 certified and has never met a dog she didn't want to adopt.

Posts Featuring Liz Beavers

Everything You Need to Know About ITIL 4 Foundation

Introducing the ITIL 4 Foundation This year brings us a new version of ITIL, the world’s leading best practice guidelines for IT service management (ITSM). The ITIL 4 release will…

The Changing ITSM Landscape: Focusing on Employee Satisfaction

Learn why your IT strategy should shift focus and include customer experience and employee service management techniques.

Do’s and Don’ts: Things to Avoid When Handling Customer Complaints

In this post, we will examine how to handle complaints, and give you a list of the top things you should avoid when dealing with customer dissatisfaction.

7 Most Useful Ticket Automation Rules

Automating processes within your service management strategy reduces repeat work to make it easier for your team to get stuff done. Your service management solution should allow you to customize…

What is ESM? Hint: It’s Not What You’ve Been Told

In order to understand the enterprise service management framework, it may be helpful to think of it more as “Employee Service Management.”

ITIL v3 Suggested Change Management KPIs

Key performance indicators (KPI) are values that every business can measure and track – values that show the effectiveness of your performance as an organization toward your business objectives.

The Measurable Impact of Service Desk Automations and Artificial Intelligence

The technology is new and it’s evolving, but there are already tangible benefits in service delivery time and accuracy. Which of these features would have the greatest impact on your…

Five Smart Service Desk Features to Implement

A smart IT service desk will leverage the power of automations and artificial intelligence to create shortcuts for your organization.

5 Samanage Customers Use Service Portal for Better Employee Experience

Not only will the service portal give employees a one-stop shop to submit a ticket, request a service, or search the knowledge base, but it also allows the service providers…

Change Management: “Are We Doing It Right?”

Definitions, titles, and flowcharts about change management can be overwhelming. Instead of starting there, I would like help you identify some signs that your process might need improvement, and the…


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@AGarejo Hello, We are working towards releasing Orion 2020.2.4 and appreciate the patience of you and all our cust… t.co/x4lwFQFsU4

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@DrPayload Hello, Thanks for reaching out. Please send us a DM with your contact info and we'll have someone get in… t.co/CvxmQO6hxN

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As the role of the #ITPro continues to evolve, what are the top skills needed? Find out in this article. t.co/bDhW4DmaoR