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Liz Beavers
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Liz Beavers

Head Geek

Like many IT professionals, Liz’s entry into the tech industry was unconventional. With plans to pursue a career in public relations, Liz’s career quickly took a turn toward technology. She got her start working as a customer success manager with a research platform for the financial industry prior to joining Samanage, now SolarWinds Service Desk. Prior to becoming a SolarWinds Head Geek, Liz served as the technical point of contact for SolarWinds Service Desk customers. In this role, she combined the best of both worlds: her passion for communicating with prospective and existing customers while leaning on her multiple ITIL certifications to provide ITSM best practices to help alleviate pain points, work smarter, and streamline service desk operations. Liz is a formally trained public speaker and is actively involved in the service management community, participating in and hosting podcasts, webcasts, panel discussions, and speaking at large-scale industry events. She attended James Madison University where she earned a B.A. in Communication Studies. She's ITIL 4 certified and has never met a dog she didn't want to adopt.

Posts Featuring Liz Beavers

3 Reasons Technology Consolidation Begins With ITSM

Businesses use so many tools and applications that it can be difficult to communicate and track data. The IT service desk can help by giving employees one platform that integrates…

How Artificial Intelligence Can Lower Service Desk Resolution Times

Though these pieces of functionality are common in consumer products, they can also drastically reduce resolution times from the service desk, creating a better customer experience.

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What’s a cloud financial officer and why should this role be in all organizations? Find out in this… t.co/vNJe6xsG7s

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What do networks look like in a post-COVID world? Head Geek @PastaOverEther explores what can be done to accommodat… t.co/326OgqKCqR

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@kvz Hi there, We want to resolve this issue for you. Can you DM us the contact information associated with the acc… t.co/M7xt5o45a3