With nearly 15 years of experience in the IT industry, Matt Cox is a lover of creating technical solutions and successful customers. As the Senior Director, Technical Operations, ITSM, he leads the talented team of ITSM solutions engineering, on-boarding, and support teams, working with customers of all sizes and across many different industries to create tailored service management solutions using ITSM and ITIL best practices. Fun fact—he once went hang gliding off a cliff in Ecuador.

4 service catalog requests touch multiple departments

author:

ITSM

4 Service Catalog Requests That Touch Multiple Departments

May 3, 2018

You can plan for all of the crossover between departments by creating automated tasks, reminders, escalations, and notifications for every service provider. You can identify bottlenecks where tasks are delayed and services are breaking down, and correct the process.


service catalog basics HR

author:

ITSM

3 Ways ITSM Serves Today’s Employee

February 13, 2018

Long story short, employees want to do their jobs, and they don’t want disruptions from the technology or tools they use. It’s simple to say, but complicated to deliver, especially since employees are getting used to solutions at the snap of their fingers, thanks to 24/7 social media support and live chat that’s available when and how you need it.