About Us > Melissa Palmer

Melissa Palmer

Melissa Palmer is a technologist and content creator who's worked with everything in the data center and beyond at some point or another. She is a VMware Certified Design Expert and previously worked in the vendor space for over a decade in roles such as Systems Engineer, Technical Marketing Engineer, and Office of the CTO. She started her career on the customer side working on a number of large enterprise VMware environments.

Posts Featuring Melissa Palmer

Edge Computing vs. Cloud Computing and What It Means For Your Environment

For decades, network administrators have tried to combine and centralize compute power. And the premise behind cloud computing was to delegate your data storage, analytics, and computing intelligence to some…

ITIL vs. DevOps: Are You Using These Frameworks Right?

Both DevOps and ITIL are two popular frameworks in the IT space and get a lot of attention. However, while both are frameworks, DevOps is more of a collaboration method…

7 Help Desk Automation Tips You Can Start Using Today To Save Time, Effort, and Costs

When we look at the calls our help desk receives, we see many of the same issues repeatedly. Some of the most common calls help desk agents receive involve issues…

A Comprehensive Guide to Chatting Rules and Etiquette for Service Desk Teams

It’s increasingly common for service desk teams to perform some support operations over a live chat. This is a win for everyone. When using chat support, employees are looking for…

Is Kubernetes Still the Best Container Orchestration Tool?

Over the last few years, containers have been one of the hottest topics when it comes to radically changing the way we develop, operate, and maintain our applications. And it’s…