Mikhail Koval is IT manager at SolarWinds managing two different teams. He came over as part of the SentryOne acquisition where for the last year he was the functioning IT manager but has been with SentryOne/SQL Sentry since 2011 and came on as an intern. Koval was part of a team that built out multiple helpdesks throughout the years and managed and maintained most of the systems infrastructure at S1
When you hear the term service desk, what generally comes to mind? Perhaps it’s to get a password reset, maybe ordering a new laptop, your run-of-the-mill asks for IT. Have you…