Nathan Riley is a Sales Director, ITSM at SolarWinds. He has nine years experience in the industry, and has had a front row seat for the evolution of service management as a platform for the entire organization. He helps organizations ranging from SMB to Fortune 500 bring customized service to employees. Nathan proudly served the United States Armed Forces in the United States Marine Corps.

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ITSM

Incident Management: Best Practices for ITSM Pros

February 27, 2020

“My laptop is acting up.” “The printer isn’t responding.” “I can’t connect to the internet.” These types of issues are at the heart of what every IT technician handles day in and day out, also known as incident management. Employees rely on this technology …




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ITSM

IT Security Threats That May be Lurking in Your Assets

June 11, 2019

  Information Security, Assets, and IT Security Threats Assets are broadly defined as “items of value.” Technology assets make up the backbone of many successful organizations. However, some assets can contain threats; worse yet, they can make your data center, other assets, and entire …






itil alternatives

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ITSM

ITIL Alternatives: What Are Other ITSM Frameworks?

December 18, 2018

In this post, we will examine the rise and domination of ITIL, looking into how prevalent it actually is, and why that may be so. We’ll also take a look at five of the primary ITIL alternatives available and how they differ from and mirror ITIL.



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