Noel Barbee is an enterprise service delivery manager at SolarWinds. As a seasoned Service delivery manager, with over 15 years of experience leading IT Support Operations, Noel currently oversees End User Services and Help Desk operations for the Americas region at SolarWinds. As an ITIL-certified professional, Noel is devoted to drive engagement between internal employees, vendor executives, directors, technical teams, and key stakeholders to identify business needs and to develop winning solutions. Noel has a passion for the customer that is second to none. He takes it as a personal failing when his customers don't receive the service, they need to be successful. Noel’s practical knowledge of technology and management of service delivery makes a difference for his customers and SolarWinds.
When you hear the term service desk, what generally comes to mind? Perhaps it’s to get a password reset, maybe ordering a new laptop, your run-of-the-mill asks for IT. Have you…