Tim Lawes serves as Manager of Solutions Engineering, ITSM at SolarWinds. ITIL 4 certified, he brings 10+ years of training and consulting experience in the software industry, helping customers find creative solutions and implement ITSM best practices.

Employee engagement

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ITSM

IT’s New Responsibility: Employee Engagement

October 30, 2019

The importance of employee engagement with IT should be obvious. Everything they do depends on IT infrastructure and digital tools, so it’s crucial that they have an outlet to express their needs to the department that owns this technology.




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ITSM

What Is Problem Management? Understanding the Basics

August 13, 2019

When thinking about problem management in your IT organization, it’s a good idea to first understand how ITIL differentiates problems and incidents within the service management framework. Problems are defined as the cause of one or more incidents, where incidents are simply disruptions in …



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ITSM

IT Security Threats That May be Lurking in Your Assets

June 11, 2019

  Information Security, Assets, and IT Security Threats Assets are broadly defined as “items of value.” Technology assets make up the backbone of many successful organizations. However, some assets can contain threats; worse yet, they can make your data center, other assets, and entire …