Category: ITSM


4 service catalog requests touch multiple departments

author:

ITSM

4 Service Catalog Requests That Touch Multiple Departments

May 3, 2018

You can plan for all of the crossover between departments by creating automated tasks, reminders, escalations, and notifications for every service provider. You can identify bottlenecks where tasks are delayed and services are breaking down, and correct the process.


6 problems IT service desk solve

author:

ITSM

6 Problems Your IT Service Desk Should Solve

May 1, 2018

Today’s IT service desks and IT organizations face countless challenges. These challenges can be effectively overcome with a comprehensive IT service management (ITSM) strategy, and the right supporting solutions in place.



4 service catalog requests touch multiple departments

author:

ITSM

20 Employee Services to Automate: Finance

April 24, 2018

As any business grows, these processes become more complicated and more frequent. The good news is, you can build streamlined workflows for financial requests, complete with automated tasks and approvals.


selecting winning project management methodology

author:

ITSM

20 Employee Services to Automate: Marketing

April 19, 2018

Marketing is an important service provider to all employees. They create a variety of customer-facing resources. The service catalog can help create efficient processes for these projects to help ensure employees get what they need from the marketing department.


top 10 itil acronyms to remember

author:

ITSM

Using Data to Improve Employee Services (Part 2)

April 17, 2018

As an internal service provider, your job is to give them everything they need to perform at the highest level, with as little friction as possible. This is employee service, and you can apply many of the same principles of customer service. You want to track their needs, measure your successes, make adjustments, and build a strategy around this data to deliver the most effective services.


make reporting part of IT service catalog

author:

ITSM

Using Data to Improve Employee Services (Part 1)

April 12, 2018

There are a seemingly infinite number of ways to use data in service delivery, and people think of new ones every day. Here are two methods you can use to collect and leverage data for better internal service (we’ll explore two more next week)


make reporting part of IT service catalog

author:

ITSM

Make Reporting a Part of Your IT Service Catalog

April 11, 2018

With an effective employee service management strategy, you can ensure that internal resources are aligned across departments. The service catalog lets you create a menu of services for employees to go to for their service requests, giving both the employee and the service provider …


itsm best practices: knowledge management

author:

ITSM

20 Employee Services to Automate: Facilities

April 10, 2018

Though it’s a bit cliché to “expect the unexpected,” that’s what we ask of the facilities department. The service catalog will help them do just that, building out workflows with automated tasks, approvals, data collection, and notifications, helping them deliver some of the most important day-to-day services within the organization.