Discover how the education sector can leverage enterprise service management (ESM) to drive efficiency and increase access to services better than ever before.
Learn why your IT strategy should shift focus and include customer experience and employee service management techniques.
Discover key concepts of integrating customer experience (CX) management into your IT service management strategy and how it can improve your employee services.
With hacker attacks taking place every thirty-nine seconds, ensuring your IT strategy has a bulletproof plan for IT security is crucial.
Keeping your ITSM efforts in front of the rapid changes, both within and outside of your organization can be even more challenging if you steadfastly hang on to rigid frameworks.
Common criticisms of ITIL's shortcomings have led to the creation of other frameworks that attempt to either replace ITIL or complement its application, depending on the IT context.
Samanage moves up six spots on G2 Crowd's top software companies in 2019.
With a modern service management solution, you can take advantage of the following five capabilities to boost internal customer satisfaction within the service desk.
In this article, we will look at some of the challenges and opportunities that ITSM can expect as the younger generations come into their own, driving businesses even further into…
Expectations surrounding the services supplied by IT desks are growing as rapidly as digital work life is transforming, and the overall quality of the customer experience is inescapably important to…
