Category: ITSM

modern ITSM best practices service portal

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ITSM

Modern ITSM Practices: Service Portal

February 15, 2018

Once you’ve built a service catalog and a powerful knowledge base, you need a place to make these services accessible. The service portal will bring all of your employee services together, making it easy for employees to find solutions in just a few clicks.


service catalog basics HR

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ITSM

3 Ways ITSM Serves Today’s Employee

February 13, 2018

Long story short, employees want to do their jobs, and they don’t want disruptions from the technology or tools they use. It’s simple to say, but complicated to deliver, especially since employees are getting used to solutions at the snap of their fingers, thanks to 24/7 social media support and live chat that’s available when and how you need it.


how to use slack provide IT support

author:

ITSM

How Slack is Connecting Employees to IT Support

February 9, 2018

Obviously, you still need your email account, but the goal here is to cleanse the constant barrage of emails from within your organization. Meet Slack, a versatile messaging app that can integrate with a variety of business tools.



self service portal three ways

author:

ITSM

Self-Service Portal: Three Ways to Increase Employee Adoption

February 6, 2018

The key to portal adoption is two-fold. First, employees need to understand the benefits to them. It shouldn’t be any sort of inconvenience. They surely don’t want to add another step to their routines if there’s no clear benefit to them. The second key is driving habit-forming behavior to get users to the portal.






service desk basics cost per ticket

author:

ITSM

Service Desk Basics: The Real Cost Per Ticket

January 18, 2018

The service desk is the hub that supports all business-related technology that helps businesses generate profits – but in and of itself, the service desk doesn’t turn a profit for its work. One way to minimize costs, and to help service desks function more efficiently, is to track a metric called cost per ticket.