April 24, 2018
As any business grows, these processes become more complicated and more frequent. The good news is, you can build streamlined workflows for financial requests, complete with automated tasks and approvals.
Marketing is an important service provider to all employees. They create a variety of customer-facing resources. The service catalog can help create efficient processes for these projects to help ensure employees get what they need from the marketing department.
As an internal service provider, your job is to give them everything they need to perform at the highest level, with as little friction as possible. This is employee service, and you can apply many of the same principles of customer service. You want to track their needs, measure your successes, make adjustments, and build a strategy around this data to deliver the most effective services.
There are a seemingly infinite number of ways to use data in service delivery, and people think of new ones every day. Here are two methods you can use to collect and leverage data for better internal service (we’ll explore two more next week)
With an effective employee service management strategy, you can ensure that internal resources are aligned across departments. The service catalog lets you create a menu of services for employees to go to for their service requests, giving both the employee and the service provider …
Though it’s a bit cliché to “expect the unexpected,” that’s what we ask of the facilities department. The service catalog will help them do just that, building out workflows with automated tasks, approvals, data collection, and notifications, helping them deliver some of the most important day-to-day services within the organization.
Typically, internal service is associated with the IT department, but it’s easy to make a case for human resources as the greatest provider of employee service. From the moment an employee first enters the door all the way to his/her going away party, human resources touches countless parts of that employee’s experience.
It only makes sense that HR and IT would share some of the same strategies in service delivery, so they actually intersect quite often.
As product users diversify, we suggest a new term to better capture their service needs. End user is impersonal and generic. We want to think of them as who they are: sales executives, developers, graphic designers — “employees” in the organization.