Category: ITSM

make reporting part of IT service catalog

author:

ITSM

Make Reporting a Part of Your IT Service Catalog

April 11, 2018

With an effective employee service management strategy, you can ensure that internal resources are aligned across departments. The service catalog lets you create a menu of services for employees to go to for their service requests, giving both the employee and the service provider …


itsm best practices: knowledge management

author:

ITSM

20 Employee Services to Automate: Facilities

April 10, 2018

Though it’s a bit cliché to “expect the unexpected,” that’s what we ask of the facilities department. The service catalog will help them do just that, building out workflows with automated tasks, approvals, data collection, and notifications, helping them deliver some of the most important day-to-day services within the organization.


defining employee engagement ITSM

author:

ITSM

20 Employee Services to Automate: Human Resources

April 5, 2018

Typically, internal service is associated with the IT department, but it’s easy to make a case for human resources as the greatest provider of employee service. From the moment an employee first enters the door all the way to his/her going away party, human resources touches countless parts of that employee’s experience.


GDPR data security ITSM

author:

ITSM

GDPR and Data Security in ITSM

April 2, 2018

Personal data is a huge part of creating maximum employee and customer service through ITSM, so it’s a good time to look for these data protection qualities in your ITSM vendor.



modern ITSM best practices service portal

author:

ITSM

The End of the End User in ITSM

March 22, 2018

As product users diversify, we suggest a new term to better capture their service needs. End user is impersonal and generic. We want to think of them as who they are: sales executives, developers, graphic designers — “employees” in the organization.



How to onboard employees

author:

ITSM

How To (and How Not To) Onboard Employees

March 15, 2018

The best way to ensure accountability throughout the process is with the service catalog. With modern ITSM solutions, a licensed service provider (perhaps the Director of HR) can create a catalog item that assigns tasks and organizes workflows from every step of the onboarding process.


success factors ITSM governance structures

author:

ITSM

The First Step Toward Employee Service: Communication

March 13, 2018

IT service management (ITSM) has already proven to be a game changer in communication and processes, and it can easily translate to the entire organization. Let’s take a look at how consolidating communication tools and effectively spreading an employee service management strategy to every department can consolidate, improve, and scale communication in key areas of the organization.


HR follow service desk model

author:

ITSM

The Era of Employee Services

March 6, 2018

The best places to work treat their employees like their best customers, and in return, they’re getting the best work from happy employees. The first step in achieving this internal harmony is to define the goals of employee service.