Category: ITSM

self service portal three ways

author:

ITSM

Self-Service Portal: Three Ways to Increase Employee Adoption

February 6, 2018

The key to portal adoption is two-fold. First, employees need to understand the benefits to them. It shouldn’t be any sort of inconvenience. They surely don’t want to add another step to their routines if there’s no clear benefit to them. The second key is driving habit-forming behavior to get users to the portal.






service desk basics cost per ticket

author:

ITSM

Service Desk Basics: The Real Cost Per Ticket

January 18, 2018

The service desk is the hub that supports all business-related technology that helps businesses generate profits – but in and of itself, the service desk doesn’t turn a profit for its work. One way to minimize costs, and to help service desks function more efficiently, is to track a metric called cost per ticket.