Category: ITSM


service desk basics cost per ticket

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ITSM

Service Desk Basics: The Real Cost Per Ticket

January 18, 2018

The service desk is the hub that supports all business-related technology that helps businesses generate profits – but in and of itself, the service desk doesn’t turn a profit for its work. One way to minimize costs, and to help service desks function more efficiently, is to track a metric called cost per ticket.