ITSM

Latest Posts in ITSM

ITSM: The Perfect Place to Begin Your Digital Transformation

Digital transformation impacts every department, in every organization, in every industry. Although it has a big return, it can be expensive, and it can be difficult to adjust to the…

5 Integrations That Will Improve Your Service Desk

The service desk solution is your primary tool to help employees, but there are other applications they use. The right integrations will help your service desk work in unison with…

Implementing 5 Essential ITSM Best Practices Throughout Your Organization

ITSM best practices already help remove the service friction in IT, but they can also be helpful in daily requests for other departments. In this post, we’re going to look…

5 Samanage Customers Use Service Portal for Better Employee Experience

Not only will the service portal give employees a one-stop shop to submit a ticket, request a service, or search the knowledge base, but it also allows the service providers…

7 Ways HR Can Collect Data Through the Service Desk

Human resources is the department that most often deals directly with employees, and in fact, HR can collect data to create a service-desk-style experience, removing the friction from daily requests,…

7 Ways IT Data Powers the Service Desk

Data is only valuable if you use it to solve a problem. Look no further than the IT service desk for a number of possibilities. Here are seven IT service…

Translating ITSM to Other Departments

IT departments all over the world are getting very good streamlining service. In fact, ITSM has been so successful that other departments want to provide the same level of service.

Defining the New Employee-Focused Service Management

When you think of “employee-focused” service management, many of the elements are already there in IT. These best practices are designed to create better working environments where employees get what…

Control IT Spending With Automatic Warranty Updates

The larger an organization, the more difficult it is to track and predict purchasing and maintenance costs for all of the devices employees use. That’s why lifecycle and warranty tracking…

What’s the Average IT Service Desk to Employee Ratio?

It's common to hear that the IT service desk staff has become so swamped with work that they feel like full-time IT "firefighters," working long hours and straining to keep…