ITSM

Latest Posts in ITSM

GDPR and Data Security in ITSM

Personal data is a huge part of creating maximum employee and customer service through ITSM, so it’s a good time to look for these data protection qualities in your ITSM…

Using Technology in HR for a Seamless Hiring Process

It only makes sense that HR and IT would share some of the same strategies in service delivery, so they actually intersect quite often.

The End of the End User in ITSM

As product users diversify, we suggest a new term to better capture their service needs. End user is impersonal and generic. We want to think of them as who they…

Facilities as a Service Provider: It’s More Than Light Bulbs

IT isn't the only service organization in town. Employee service depends on the facilities department, making it a strategic value center in the company.

How To (and How Not To) Onboard Employees

The best way to ensure accountability throughout the process is with the service catalog. With modern ITSM solutions, a licensed service provider (perhaps the Director of HR) can create a…

The First Step Toward Employee Service: Communication

IT service management (ITSM) has already proven to be a game changer in communication and processes, and it can easily translate to the entire organization. Let’s take a look at…

The Era of Employee Services

The best places to work treat their employees like their best customers, and in return, they’re getting the best work from happy employees. The first step in achieving this internal…

Modern ITSM Practices: ITIL for Today

You can, and should, apply fundamentals of ITIL to new challenges in service. The ITIL framework will survive because it’s designed to align with the business goals of the employees…

Modern ITSM Practices: Automation

A service desk automation is a customizable rule that will automatically make routine decisions based on data input, speeding up service processes and empowering the organization through thousands of little…

3 Reasons Technology Consolidation Begins With ITSM

Businesses use so many tools and applications that it can be difficult to communicate and track data. The IT service desk can help by giving employees one platform that integrates…

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