ITSM

Latest Posts in ITSM

Change Management: “Are We Doing It Right?”

Definitions, titles, and flowcharts about change management can be overwhelming. Instead of starting there, I would like help you identify some signs that your process might need improvement, and the…

Five Samanage Customers on the Benefits of the Service Catalog

One thing we find is that many new customers are surprised by how many parts of multi-step services they can automate through the service catalog. They might not have chosen…

How This Organization Built an Employee Service Machine

Gardner knew that IT could set up similar processes through Samanage, and to his credit, he also recognized that the entire organization could run services through one familiar platform for…

4 Causes of IT Help Desk Breakdowns & Issues

Because there’s now such a heavy reliance on devices, applications, and other common business technology, the IT help desk bears a heavy burden in everyday business functions.

The Ultimate Service Desk Metric

According to ITIL, service management is “a set of specialized organizational capabilities for providing value to customers in the form of services.” It’s important to remember that customers (in this…

How HR Can Follow the Service Desk Model

One way to improve the employee experience is to connect them to all of the services HR provides. I recommend building a service desk experience for HR in a four…

4 Service Catalog Requests That Touch Multiple Departments

You can plan for all of the crossover between departments by creating automated tasks, reminders, escalations, and notifications for every service provider. You can identify bottlenecks where tasks are delayed…

6 Problems Your IT Service Desk Should Solve

Today’s IT service desks and IT organizations face countless challenges. These challenges can be effectively overcome with a comprehensive IT service management (ITSM) strategy, and the right supporting solutions in…

Modern ITSM Practices: CMDB and Asset Management

Faster, smarter service begins with collecting the data within your organization. To date, the CMDB is the most effective way to collect, store, and organize that data.

20 Employee Services to Automate: Finance

As any business grows, these processes become more complicated and more frequent. The good news is, you can build streamlined workflows for financial requests, complete with automated tasks and approvals.