Category: ITSM

Employee engagement

author:

ITSM

IT’s New Responsibility: Employee Engagement


The importance of employee engagement with IT should be obvious. Everything they do depends on IT infrastructure and digital tools, so it’s crucial that they have an outlet to express their needs to the department that owns this technology.





defining employee engagement ITSM

author:

ITSM

Defining Employee Engagement: The ITSM Way


You’re likely to receive a different definition of employee engagement depending on who you ask, but understanding how to apply it as an IT professional is critical. Essentially, it boils down to making sure employees have what they need, how they need it—with the …





IT asset data drives employee services

author:

ITSM

How IT Asset Data Drives Better Employee Services


As an IT professional, you probably routinely witness new employees settle into their new role with a plethora of devices and software applications to get acquainted with. Everything is going great until a week passes, and… an Outlook outage brings the entire office to …


IT asset discovery vs IT asset management

author:

ITSM

Why Asset Discovery is the Starting Point for ITAM


Understanding the technology infrastructure you have is one thing, but what exactly does it mean? The terms discovery and asset management get thrown around a lot in the IT world. It’s important to understand what they mean and how they can work together. As …