We’ve come a long way. 25 years ago, a network engineer had…
If there’s one thing I’ve learned in my decades as a data professional, it’s this: Things aren’t what you think they are. Data’s ultimate purpose is to drive decisions. But our…
If you use a programming language framework such as Django or Ruby on Rails, chances are you use an ORM to help you construct queries. What’s an ORM? If you’re…
As the cyberlandscape continues to evolve, so do the methods of attack used by cybercriminals. And it isn’t just outsiders you have to worry about; insiders can be responsible for…
Common criticisms of ITIL's shortcomings have led to the creation of other frameworks that attempt to either replace ITIL or complement its application, depending on the IT context.
Samanage moves up six spots on G2 Crowd's top software companies in 2019.
With a modern service management solution, you can take advantage of the following five capabilities to boost internal customer satisfaction within the service desk.
In this article, we will look at some of the challenges and opportunities that ITSM can expect as the younger generations come into their own, driving businesses even further into…
The conservation of quantum information is a theory that information can neither be created nor destroyed. Stephen Hawking used this theory to explain how a black hole does not consume…
Expectations surrounding the services supplied by IT desks are growing as rapidly as digital work life is transforming, and the overall quality of the customer experience is inescapably important to…
It’s that time of year again—the time to reflect on the past year and anticipate the year ahead. For a number of years now, organizations of all sizes have been…
