Dear IT Service Management, After ten years of working in different areas…
Recently a coworker was giving a talk and he just froze up. When I asked him about it later, he said, “What happened yesterday has never happened before. It was…
The collection of operational and and analytics information can be an addictive habit, especially in the case of an interesting and active network. However, this information can quickly and easily…
Dealing with incidents is a common, if not everyday, function of just about every IT department. Incidents may be indicative of underlying problems (and they quite often are), but they…
When it comes to IT, things go wrong from time to time. Servers crash, memory goes bad, power supplies die, files get corrupted, backups get corrupted…there are so many things…
If you use ACID transactional databases, you’ve probably heard of lock wait timeouts and deadlocks. What are these? And how are they different? Inevitably, many of us will come across…
The question is: How do you approach ITSM and ITIL governance structure in a way that promotes buy-in on all levels of the organization?
In this series, we’ve covered some key areas that can help prepare for potential attacks. Preparation is essential. Security policies are essential. Understanding your network and its assets is essential.…
It was LinkedIn that reminded me how long it’s been. A sudden flood of “Congratulations on your work anniversary” messages (thank you, by the way, to everyone all the well-wishers)…
Have you ever read about TV ratings? Almost every person that watches TV has heard of the ratings produced by the Nielsen Media Research group. These statistics shape how we watch TV…
Key performance indicators (KPI) are values that every business can measure and track – values that show the effectiveness of your performance as an organization toward your business objectives.
