Dear IT Service Management, After ten years of working in different areas…
Last year, the White House issued an Executive Order designed to strengthen cybersecurity efforts within federal agencies. The EO requires agencies to adhere to the National Institute of Standards and…
Anyone who has looked at the number of event IDs assigned to Windows events has probably felt overwhelmed. In the last blog, we looked at some best practices events that…
If you work in an organization that is publicly traded, or you are subject to other government regulations, you will be required to perform a periodic network audit. Even if…
I remember the simpler days. Back when our infrastructure all lived in one place, usually just in one room, and path monitoring could be as simple as walking in to…
I love watching those modern movies where IT works magically. In these movies, any average Joe with access to a computer or terminal can instantly access anything with seamless effort.…
Getting right into the technical nitty-gritty of the Disaster Recovery (DR) plan is probably my favorite part of the whole process. I mean, as an IT professional this is our…
The key to portal adoption is two-fold. First, employees need to understand the benefits to them. It shouldn’t be any sort of inconvenience. They surely don’t want to add another…
Modernizing legacy systems is back on the front burner. Here’s an interesting article from my colleague, Joe Kim, in which he reminds us not to forget about the network. The…
Simply put, the service catalog is like a restaurant menu for requesters. The process of submitting a service request should be easy for users, just like customers at a restaurant.
Working in IT? Feeling lost given everything that’s going on in the industry? Are you confused about what to focus on and how to best apply your knowledge? If you…
