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Applications

A Trusted Roadmap for Full APM Success

February 7, 2020

Our latest survey, SolarWinds Cloud Confessions 2020, showed APM tools have hit mainstream in terms of usage, but more work is needed to realize their potential as key business drivers. This means overcoming challenges from a lack of solution awareness, to learning how to …


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ITSM

How To Get Started With IT Change Management

February 6, 2020

Change doesn’t come easy for most. That is also true in the world of IT. While change management can be intimidating, it can produce valuable benefits to the organization when there’s a solid foundation for changes in place. Generally, changes fall into two buckets: …


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Applications

Confession: We’re Not Using APM to its Potential

February 5, 2020

After years of application developers only using application performance management (APM) technology during development, today’s modern application stack has expanded to include containerized and multi-cloud environments. This evolution has catapulted the technology into production use and, thus, the IT operations mainstream. As environments became …



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ITSM

How ITIL Practices Can Simplify Hybrid IT

January 30, 2020

According to IBM, 98% of companies plan to use hybrid cloud computing by 2021. That means almost everyone will be managing some combination of on-premises and cloud-based infrastructure. The trend to adopt a hybrid IT infrastructure is steadily rising, and many IT pros know …



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Security

New Laws Alone Won’t Be Enough to Secure IoT Devices

January 28, 2020

Security concerns over the Internet of Things (IoT) are growing, and federal and state lawmakers are taking action. First, the U.S. Senate introduced the Internet of Things Cybersecurity Improvement Act of 2017, which sought to “establish minimum security requirements for federal procurements of connected …


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Networks

Don’t Shut Your Pi-Hole, Monitor It! (The Sequel)

January 27, 2020

Back in October, 2019, I shared my love of both Raspberry Pi (https://www.raspberrypi.org/) devices and the Pi-Hole (https://pi-hole.net/) software; and showed how—with a little know-how about Application Programming Interfaces (APIs) and scripting (in this case, I used it as an excuse to make my …



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ITSM

6 Types of IT Assets Your CMDB Should Track

January 23, 2020

IT asset management (ITAM) and configuration management database (CMDB) are critical components of a service desk, playing a key role in how inventory within an organization is tracked and managed. Asset management tracks and reports the value and ownership of all assets throughout their …