Dear IT Service Management, After ten years of working in different areas…
By Scott Sinclair, Enterprise Strategy Group Practice Director; and Monya Keane, Senior Research Analyst Today’s businesses are digital, with applications playing a big role in their success. This means they…
Organizations all over the world have been moving workloads to the cloud. Microsoft Azure provides a host of benefits and services which make it a top choice for on-premises to…
We’ve heard a lot about hyperscalers over the last several years as public cloud adoption began to rise. Now, they’ve become a central part of global IT infrastructure and essential…
Organizations large and small are taking advantage of cloud computing. This can be as simple as leveraging Office 365 or migrating all of their business applications from a data center…
ChatOps can speed up organizations’ responses to user needs while relieving support staff of a lot of tedious activities. Many helpdesk or IT tickets are entered for routine end-user questions,…
Privacy and data protection remain essential priorities for companies of all types and sizes. More organizations realize they are accountable for any personal information they store, even with a justifiable…
A new year means a new wave of tech trends and predictions, and though some may use a crystal ball or a good guess to make their predictions, our hosts…
No matter what roles we play, we’ve all been frustrated end users at some time or another. Sometimes it’s as simple as struggling to find the documentation we need, whereas…
I recently attended a virtual event and heard the speaker comment, “Relational databases don’t scale.” To my ears, this is about as silly a statement as saying, “No one can…
While IT pros know they need to monitor IT services, they also know it can be the most difficult part of their job. Traditionally, enterprises have cobbled together several disparate…
