Tag: artificial intelligence



AI machine learning

author:

ITSM

Putting AI Machine Learning to Work For Your Business


AI and Machine Learning for Businesses The future we were promised may not have arrived in the form of jet packs, hover cars, and replicators (well, not yet, anyway), but in more subtle ways, the future we were promised has actually already been here …


Ways to Measure Service Desk ROI

author:

ITSM

4 Ways to Measure Service Desk ROI


For IT professionals, it can be difficult to determine how much time to allocate for high-priority tasks that can actually move the needle in a growing business. Unfortunately, a little too much time can be spent on mundane tasks — sometimes as a consequence …