A recent conversation on Twitter struck a nerve with me. The person posited that, “If you’re a sysadmin, you’re in customer service. You may not realise it, but you are there TO SERVE THE CUSTOMER. Sure that customer might be internal to your organisation/company, …
In the age of exploration, cartographers used to navigate around the world and map the coastlines of unexplored continents. The coastline of IT, and moreover the inner landscapes and features, has become much more complex than a decade ago. The cost and effort needed …
No, it’s not the latest culinary invention from a famous Italian chef: spaghetti cabling (a nice wording for cabling inferno) is a sour dish we’d rather not eat. Beyond this unsavory term hides the complexity of many environments that have grown organically, where “quick …
I love watching those modern movies where IT works magically. In these movies, any average Joe with access to a computer or terminal can instantly access anything with seamless effort. Everything is clear and neat, we’re presented with impeccably clean data centers, long alleys …
Business services and infrastructure services have divergent interests and requirements: business services are not focusing on IT. They may leverage IT, but their role is to be a core enabler for the organization to execute on its business strategy, i.e. delivering tangible business outcomes …