Tag: Employee Service Management


success factors ITSM governance structures

author:

ITSM

How This Organization Built an Employee Service Machine

May 17, 2018

Gardner knew that IT could set up similar processes through Samanage, and to his credit, he also recognized that the entire organization could run services through one familiar platform for employees. He describes a five-step process to roll out a complete service platform throughout the organization:


selecting winning project management methodology

author:

ITSM

20 Employee Services to Automate: Marketing

April 19, 2018

Marketing is an important service provider to all employees. They create a variety of customer-facing resources. The service catalog can help create efficient processes for these projects to help ensure employees get what they need from the marketing department.


top 10 itil acronyms to remember

author:

ITSM

Using Data to Improve Employee Services (Part 2)

April 17, 2018

As an internal service provider, your job is to give them everything they need to perform at the highest level, with as little friction as possible. This is employee service, and you can apply many of the same principles of customer service. You want to track their needs, measure your successes, make adjustments, and build a strategy around this data to deliver the most effective services.


make reporting part of IT service catalog

author:

ITSM

Using Data to Improve Employee Services (Part 1)

April 12, 2018

There are a seemingly infinite number of ways to use data in service delivery, and people think of new ones every day. Here are two methods you can use to collect and leverage data for better internal service (we’ll explore two more next week)


itsm best practices: knowledge management

author:

ITSM

20 Employee Services to Automate: Facilities

April 10, 2018

Though it’s a bit cliché to “expect the unexpected,” that’s what we ask of the facilities department. The service catalog will help them do just that, building out workflows with automated tasks, approvals, data collection, and notifications, helping them deliver some of the most important day-to-day services within the organization.


defining employee engagement ITSM

author:

ITSM

20 Employee Services to Automate: Human Resources

April 5, 2018

Typically, internal service is associated with the IT department, but it’s easy to make a case for human resources as the greatest provider of employee service. From the moment an employee first enters the door all the way to his/her going away party, human resources touches countless parts of that employee’s experience.



modern ITSM best practices service portal

author:

ITSM

The End of the End User in ITSM

March 22, 2018

As product users diversify, we suggest a new term to better capture their service needs. End user is impersonal and generic. We want to think of them as who they are: sales executives, developers, graphic designers — “employees” in the organization.