IT Service Management

Tag: IT Service Management

How Slack is Connecting Employees to IT Support

Obviously, you still need your email account, but the goal here is to cleanse the constant barrage of emails from within your organization. Meet Slack, a versatile messaging app that…

Modern ITSM Practices: Knowledge Management

Every organization needs an ITSM knowledge management strategy to store and disperse solutions, troubleshooting resources, and articles to users and technicians alike.