Melissa Palmer

Melissa Palmer

Melissa Palmer

Melissa Palmer is a technologist and content creator who's worked with everything in the data center and beyond at some point or another. She is a VMware Certified Design Expert and previously worked in the vendor space for over a decade in roles such as Systems Engineer, Technical Marketing Engineer, and Office of the CTO. She started her career on the customer side working on a number of large enterprise VMware environments.

The Latest Posts Featuring Melissa Palmer

ITIL vs. DevOps: Are You Using These Frameworks Right?
December 20, 2022
IT Service Management
Both DevOps and ITIL are two popular frameworks in the IT space and get a lot of attention. However, while both are frameworks, DevOps is more of a collaboration method…
7 Help Desk Automation Tips You Can Start Using Today To Save Time, Effort, and Costs
December 7, 2022
IT Service Management
When we look at the calls our help desk receives, we see many of the same issues repeatedly. Some of the most common calls help desk agents receive involve issues…
A Comprehensive Guide to Chatting Rules and Etiquette for Service Desk Teams
November 16, 2022
IT Service Management
It’s increasingly common for service desk teams to perform some support operations over a live chat. This is a win for everyone. When using chat support, employees are looking for…
Is Kubernetes Still the Best Container Orchestration Tool?
October 28, 2022
Database
This article was updated on June 19, 2024 Over the last few years, containers have been one of the hottest topics when it comes to radically changing the way we…
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