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Networks

The Word “Customer” is NSFW


A recent conversation on Twitter struck a nerve with me. The person posited that, “If you’re a sysadmin, you’re in customer service. You may not realise it, but you are there TO SERVE THE CUSTOMER. Sure that customer might be internal to your organisation/company, …


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Database

Five Common Problems with SQL Server


I’ve been working with SQL Server since what seems like forever ++1. The truth is I haven’t been a production DBA in more than 6 years (I work in marketing now, in case you didn’t know). That means I will soon hit a point in …


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Security

Building a Culture for Data Protection


Building a culture that favors protecting data can be challenging. In fact, most of us who love our data spend a huge amount of time standing up for our data when it seems everyone else wants to take the easiest route to getting stuff …




Networks

Applications Aren’t an Island


In my last post, I talked about microservices and how their deep connection can offer a quality application. Now, I want to move up a layer. Not only between microservices, but interaction between applications. I would call it architecture applied to applications, where their behavior is strictly …


Systems

Adopting a Distributed Tracing Architecture


In a distributed tracing architecture, we need to define the microservices that work inside it. We also need to distinguish the “component” behavior from the “user” behavior and experience – similar words, but totally different concepts. We should think of the multitude of microservices …


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Systems

The 5 Elements of Application Performance Management


By Paul Parker, SolarWinds Federal & National Government Chief Technologist   Every federal IT pro understands the importance of network monitoring, systems management, database performance monitoring, and other essential functions. The IT infrastructure must be working optimally to ensure overall performance.   What about …


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Systems

Defining an SLO – Understanding Business Needs


Building a monitoring and alerting system should always be driven by your business needs. This is an ongoing debate between the IT organization–which tends to focus on granular measures–and the business users who would like to see more of an end to end picture …


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Systems

Growing Beyond Your First Storage System


At some point, your first storage system will be “full.” I’m writing it as “full” because the system might not actually be 100% occupied with data at that exact point in time. The system could be full for another technical reason. For example, shared …