author:


ITSM

Uniting IT Operations and IT Service Management 101


Having both a positive employee experience and employee engagement are key factors for an organization’s success. In a recent SolarWinds survey, over 85% of IT pros said that IT is critical or very important in driving that experience. Service desk pros work directly with …



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Systems

How to Configure an Office 365 Tenant


Introduction I’m going to look at the basic steps required for setting up an Office 365 tenant. There are a few ways you can purchase Office 365. There’s the good old credit card on a monthly subscription, bought directly from Microsoft. This is the …



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ITSM

ITSM: A Conversation With Garry Schmidt, Part 3


Garry Schmidt first got involved in IT Service Management almost 20 years ago. Since becoming the manager of the IT Operations Center at SaskPower, ITSM has become one of his main focuses. Here are part 1 and part 2 of our conversation. Bruno: What …


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Applications

Start Automating Your Career


In a recent episode of a popular tech podcast, I heard the hosts say, “If you can’t automate, you and your career are going to get left behind.” Some form of this phrase has been uttered on nearly every tech podcast over the last …


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ITSM

Hybrid IT Terms ITSM Pros Should Know: A Glossary


Software has evolved a lot further than just something that you purchase and install onto your computer. Businesses now have the luxury—and the burden—of selecting from a wide array of digital tools built in myriad ways. With the ever-growing selection of software, systems, and …



author:


ITSM

ITSM: A Conversation With Garry Schmidt, Part 2


Garry Schmidt first got involved in IT Service Management almost 20 years ago. Since becoming the manager of the IT Operations Center at SaskPower, ITSM has become one of his main focuses. Here’s part 1 of our conversation. Bruno: How has the support been …