Scenario: a mission-critical application is having performance issues during peak business hours. App developers blame the storage. The storage team blames the network. The network admin blames the infrastructure. The cycle of blame continues until finally someone shouts, “Why don’t we just put it …
Having both a positive employee experience and employee engagement are key factors for an organization’s success. In a recent SolarWinds survey, over 85% of IT pros said that IT is critical or very important in driving that experience. Service desk pros work directly with …
Want to learn a couple of easy ways to increase performance of your SolarWinds Orion Platform? Of course you do! In this networking-focused part one of our year-end performance series, Senior Network Performance Monitor (NPM) Product Manager Jason Carrier joins Head Geeks Patrick Hubbard …
Introduction I’m going to look at the basic steps required for setting up an Office 365 tenant. There are a few ways you can purchase Office 365. There’s the good old credit card on a monthly subscription, bought directly from Microsoft. This is the …
Forty-eight percent of students currently use a computer in school, while 42% use a smartphone, according to a recent report by Cambridge International. These technologies provide students with the ability to interact and engage with content both inside and outside the classroom, and teachers …
Garry Schmidt first got involved in IT Service Management almost 20 years ago. Since becoming the manager of the IT Operations Center at SaskPower, ITSM has become one of his main focuses. Here are part 1 and part 2 of our conversation. Bruno: What …
In a recent episode of a popular tech podcast, I heard the hosts say, “If you can’t automate, you and your career are going to get left behind.” Some form of this phrase has been uttered on nearly every tech podcast over the last …
Software has evolved a lot further than just something that you purchase and install onto your computer. Businesses now have the luxury—and the burden—of selecting from a wide array of digital tools built in myriad ways. With the ever-growing selection of software, systems, and …
Nearly every market in today’s business landscape is saturated, making it every organization’s top goal to create products and provide services rivaling competitors. To help ensure success, businesses must provide a customer experience that exceeds expectations, and application performance monitoring tools are key to …
Garry Schmidt first got involved in IT Service Management almost 20 years ago. Since becoming the manager of the IT Operations Center at SaskPower, ITSM has become one of his main focuses. Here’s part 1 of our conversation. Bruno: How has the support been …
