The New Different

Hunting and Gathering in the Age of COVID

July 10, 2020

Collecting knowledge is a large part of everyday conversations. Contributing knowledge to a conversation keeps it going and allows individuals to learn new information, debate their current knowledge, and even change their opinions on certain topics. In the IT world, the distribution of new …



4 Ways to Improve Your Change Management Practices

July 9, 2020

Okay, good. You have a change management practice in place. You know how to define it, its benefits, how to get the process started, and how to measure its success. You also know it makes for greater success for business initiatives, it prepares the …


I Can Do That, Dave: Exploring AIOps

July 8, 2020

The movies are filthy with examples of artificial intelligence. Some, like the first Terminator, are evil. Some, like the Star Wars droids, work for the good guys. And so many of them are flatly iconic—Blade Runner (both of them), 2001: A Space Odyssey, War …



Becoming Hybrid: Operating Your Cloud Environment

July 6, 2020

It’s a day for celebration! Our migration is complete, and our applications are now running in the cloud environment best suited to their needs. The rest of our application inventory, the ones not cut out for the cloud, remain on-premises where they belong. We …


Systems The New Different

Surviving IT in Snap Downturns

July 3, 2020

The global effect of and challenges to business in 2020 is the very definition of “unprecedented.” While large enterprises enjoy the advantage of scale to redistribute focus and sustain demand for their goods and services, small- to medium-sized businesses may not be as lucky. …



Change Templates: Your Roadmap for Necessary IT Changes

July 2, 2020

For some, change is something to look forward to. For others, it may be scary and anxiety-inducing. If the latter describes your organization, it may be time to rethink your change management practice. Changes are necessary in ITSM. Whether standard or an emergency, if …



Audit Trails Are Critical for Tracking Network Activity

June 30, 2020

As networks become more distributed and complex, it’s becoming ever more challenging for IT professionals to track all the events happening on their networks. Still, it’s vitally important to do so—logging activity on an agency’s network is critical to determining who’s on the network, …