Category: ITSM

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ITSM

Change Templates: Your Roadmap for Necessary IT Changes

July 2, 2020

For some, change is something to look forward to. For others, it may be scary and anxiety-inducing. If the latter describes your organization, it may be time to rethink your change management practice. Changes are necessary in ITSM. Whether standard or an emergency, if …


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ITSM

Panel: The Future of IT Service Management

June 25, 2020

IT service management (ITSM) has evolved into a much broader discipline than just delivering IT services to the business. It’s grown beyond the IT department and become an integral part of how every employee in almost every business unit performs and completes tasks. In …


author:

ITSM

CMDB: Your Family Tree of Dependencies

June 18, 2020

Configuration items (CIs) in the configuration management database (CMDB) stores information regarding the relationships among its assets. IT configuration management is becoming increasingly critical in order to maintain service levels and keep all hardware and software performing at peak levels. In order to maintain …








author:

ITSM

8 Questions to Ask Non-IT Departments About Their Services

April 30, 2020

IT has goals around restoring service and powering internal operations for employees. As an IT pro, this is well-known to you, but you aren’t the only one who has customers within the organization. IT service management (ITSM) helps facilitate service delivery within IT, but …