ITSM

Latest Posts in ITSM

Using AI and Automation to Enrich the Employee Service Experience

Artificial Intelligence (AI) is increasingly becoming integral in the tech landscape, transforming virtual assistants and self-remediating software to enhance user experiences and propel IT automation in the workplace. Most of…

Applying the 7 Guiding Principles of ITIL 4 to the Service Desk

You may be familiar with the 7 guiding principles in the ITIL framework. You may not be as familiar with how you could apply the principles in your service desk configuration. Here are some…

Exploring Amazon Bedrock to transform ITSM customer experiences in SolarWinds Service Desk

Practical IT Service Management (ITSM) can be challenging when considering the growth of users and services to support. Additionally, ongoing trends in distributed enterprises with remote workforces, hybrid cloud, and…

ESM vs. Traditional ITSM: Differentiating Between the Two to Leverage the Best Option for Your Business

Enterprise Service Management (ESM) and traditional Information Technology Service Management (ITSM) are two approaches to service management within an organization. ESM serves as an extension of ITSM, bringing ITSM characteristics…

Understanding Enterprise Service Management and the Benefits for Your Business

According to a study conducted by the Service Desk Institute, Enterprise Service Management (ESM) strategies were adopted by 68% of organizations by mid-2021. This was a 58% increase from two…

Micro-Outages Uncovered: Exploring the Real Cost of Downtime for Your Business

Unplanned downtime is an eventuality every business tries to avoid but will face. In today’s digitally interconnected world, outages can be particularly damaging, especially if the business is unprepared. Not…

Why ChatOps Integration Is What Your ITSM Needs

In recent years, teams have drastically changed how they communicate and collaborate. With the rise of physical distancing and remote work, many businesses have found email slow and burdensome. Instead,…

How ITSM Helps Drive Exceptional Digital Employee Experience

Throughout the pandemic, we heard quite a bit about digital transformation initiatives. Companies are often looking for ways to leverage technology as a competitive advantage to accelerate business outcomes. However,…

Innovation, Agility, Engagement: Three Keys for Success in Europe in 2023

2023 looks set to be challenging for businesses right across Europe. What can IT functions do to help their organizations survive and thrive? 2022 was a hard year for many…

ChatOps Explained and Why DevOps Teams Should Care

ChatOps can speed up organizations’ responses to user needs while relieving support staff of a lot of tedious activities. Many helpdesk or IT tickets are entered for routine end-user questions,…