Change management methodologies are often seen as complex and clunky, which can lead to these initiatives having a high failure rate in many organizations—but why does change management have this…
Recently, technology roles have become more generalized—cloud computing, for instance, requires a broader knowledge of technologies like storage and network. As technology has continued to evolve over the decades, many…
What Is a Workflow? Everything happening in an organization can be classified as a business process. This is true even if the process is a human looking at an Excel…
Most IT systems don’t operate in a vacuum—they have dependencies on other systems. And as organizations attempt to grow while trying to maximize their bottom lines, they soon discover it…
In the early days of the pandemic and in 2021, teams were on their heels reacting to everything thrown their way: changes in work dynamics, accelerated digital transformation, and new…
When you hear the term service desk, what generally comes to mind? Perhaps it’s to get a password reset, maybe ordering a new laptop, your run-of-the-mill asks for IT. Have you…
Shadow IT is, at best, an organizational distraction; and at worst, a team of people working at cross-purposes to the business and causing harm. But if shadow IT is such a bad thing, why…
Imagine every time you visited the service desk to submit a ticket, you were greeted by the boisterous drums from the medley of the Olympics—you’d feel like a gold medalist!…
This past April, my husband and I took on our most exciting and daunting chapter yet: parenthood. Despite the chaos around us, we made the most of our pregnancy and…
The global pandemic continues to fluctuate, but the reliance on IT services and teams to support service continuity in the public sector remains steady. To ensure network operations continue running…
