Category: ITSM


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ITSM

3 Critical Data Points to IT Asset Tracking

October 1, 2020

As companies grow and mature, it’s easy to feel trapped in an IT asset mud pit. IT pros faced with increasing numbers of users, more complex systems, and a variety of vendor products can lose track of IT assets, let maintenance slide, and run …


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ITSM

Beyond IT: Expanding the Service Desk’s Footprint

September 28, 2020

IT Service Management (ITSM) strategies and platforms inherently target IT: it’s a part of the acronym! And, the ITSM platform is the bridge between IT and the organization’s employees. Sure, IT is a key player when it comes to connecting employees to services, but …



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ITSM

SupportWorld Live Goes Virtual! A Recap and Lessons Learned

September 18, 2020

Conferences, while a lot of work, are such a fun outlet to connect with other people in the IT community. It’s an opportunity to learn about new technologies, trends, and gain new perspectives around the industry. Some of my favorite memories of past conferences …


ITSM

A Beautiful ITSM Union: ITIL and DevOps

September 17, 2020

Since the launch of ITIL 4, incorporating DevOps into service management strategy has been a hot topic. On the surface, both DevOps and ITIL are frameworks that can help facilitate successful operations surrounding IT services. But that doesn’t mean that IT pros need to …


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ITSM

IT Pros on the Future of Automation and AI in ITSM

September 10, 2020

Think about your last online order. If you’re a frequent online shopper and have created profiles for sites you visit often (*raises hand*), then you’re probably familiar with customized recommendations. Based on your purchase history, location, and other factors, the website may suggest other …


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ITSM Networks Podcast The New Different

Back to School in the New Different—SolarWinds TechPod 031

September 8, 2020

For campus IT, “back to school” holds an entirely different meaning for the Fall 2020 semester. On this episode of SolarWinds® TechPod™, Head Geek™ Liz Beavers is joined by Jenny Reeves, operations program manager for a K-12 school in Atlanta. They’ll recount the Spring journey as schools pivoted mid-semester to virtual classrooms, applying lessons learned as many schools …



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ITSM

Knowledge Management: An ITSM Lifeline to Connect Remote Employees

August 28, 2020

Knowledge management is a cornerstone of IT service management (ITSM). It provides technical guidance, steps to best troubleshoot issues, and in some cases an outlet to expand on tribal knowledge. Not only can knowledge content help drive self-service and employee empowerment, aiding in case …