Category: ITSM

author:

ITSM

How Mobile Is Transforming IT Service Management


A project manager is working at a remote site, and suddenly, her laptop won’t hold a charge. An account executive is in a hotel conference room making final preparations for a presentation, but he’s locked out of PowerPoint. The CEO has a speaking engagement …



ITSM and IT Operations

author:

ITSM

Employee Experience Dynamic Duo: ITSM and IT Operations


Technology’s prevalence and our dependence on said technology in the workplace is only growing. It should come as no surprise then that in a recent survey of SolarWinds global customers, more than half* said that organizational leadership views IT as “very important” when it …


Employee engagement

author:

ITSM

IT’s New Responsibility: Employee Engagement


The importance of employee engagement with IT should be obvious. Everything they do depends on IT infrastructure and digital tools, so it’s crucial that they have an outlet to express their needs to the department that owns this technology.





defining employee engagement ITSM

author:

ITSM

Defining Employee Engagement: The ITSM Way


You’re likely to receive a different definition of employee engagement depending on who you ask, but understanding how to apply it as an IT professional is critical. Essentially, it boils down to making sure employees have what they need, how they need it—with the …