Trends and Tips

Latest Posts in Trends and Tips

ChatOps Explained and Why DevOps Teams Should Care

ChatOps can speed up organizations’ responses to user needs while relieving support staff of a lot of tedious activities. Many helpdesk or IT tickets are entered for routine end-user questions,…

Why You Should Rely More on Your IT Self-Service Portal

No matter what roles we play, we’ve all been frustrated end users at some time or another. Sometimes it’s as simple as struggling to find the documentation we need, whereas…

Edge Computing vs. Cloud Computing and What It Means For Your Environment

For decades, network administrators have tried to combine and centralize compute power. And the premise behind cloud computing was to delegate your data storage, analytics, and computing intelligence to some…

7 Help Desk Automation Tips You Can Start Using Today To Save Time, Effort, and Costs

When we look at the calls our help desk receives, we see many of the same issues repeatedly. Some of the most common calls help desk agents receive involve issues…

The Impact of Information Overload on Businesses Today

Over half of the world’s population are active on social media, with a typical user spending two hours and 25 minutes each day, equating to roughly one full waking day…

A Comprehensive Guide to Chatting Rules and Etiquette for Service Desk Teams

It’s increasingly common for service desk teams to perform some support operations over a live chat. This is a win for everyone. When using chat support, employees are looking for…

Top 7 Customer Service Skills Every Service Desk Team Should Have

Internal IT support teams are often the first place employees turn for help with technical issues, and it’s important for team members to be able to quickly understand problems, identify…

Hybrid IT…It’s Trendy? — SolarWinds TechPod 069

The IT Trends report is released by SolarWinds every year with predictions on what will be the most popular trends in IT during the upcoming months. As we enter the…

Why Understanding and Reducing Technical Debt Matters

Technical debt is a term that comes up frequently in IT organizations—whether to characterize software development, tech stack, or infrastructure. For instance, does your organization have operating systems that you…

Tips for National Cybersecurity Awareness Month You May Be Overlooking

Did you know Halloween isn’t the only event in October ready to send shivers down your spine? Each year, October is “National Cybersecurity Awareness Month” in the U.S. and “European…

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Energy prices have spiked, forcing government agencies to consider their cost savings strategy and sustainability a… t.co/tAGITHTcY3

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Read about sustainability in IT and data centers in this @DigiconAsia article by SolarWinds Head Geek… t.co/1WMQ9t69c3

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Learn about important factors in improving IT security for hospitals in this article featuring SolarWinds Head Geek… t.co/4761faWe0O