IT pros around the globe are increasingly embracing a more agile approach to service management. With that comes the need to audit the way your organization implements changes. Because your IT landscape is changing as technology continues to evolve, analyzing the changes made at …
Even after all these years in technology, I remain in awe of IT pros. Watching my kids’ classes, it seems everyone—including elementary school students and other civilians—is practicing truly geeky, hands-on-keyboards arts. We’re also seeing more casual administrators—people with a keen interest in spending …
While much has been done about the need to modernize federal IT networks, little has been written about the importance of optimizing the user experience for government employees. Yet modernization and the delivery of a good user experience go hand-in-hand. Here are three strategies …
Recently, I was building out a demonstration and realized I didn’t have the setup I needed. After a little digging, I realized I wanted to show how to track changes to containers. This meant I needed some containers I could change, which meant installing …
If you’re experiencing heavy workloads, an influx of tickets, and a shortage of service desk agents, you’re not alone. According to a recent SDI report, over 35% of service desks planned to increase their staffing levels last year. While staffing is an obvious way …
If you’re in tune with the various tech communities, you’ve probably noticed a big push for professional development in the technical ranks. I love the recognition that IT pros need more than just technical skills to succeed, but most of the outreach has been …
While we all know mergers and acquisitions are common in competitive markets, end users often don’t get insight into the reasoning behind the purchase or takeover. While these decisions sometimes make sense when the companies involved are related in terms of the products or …
Anyone who’s hired for a technical team can understand this scenario. You’re hiring for “X” positions, so of course you receive “X” times infinity applications. Just because you’re looking for the next whizbang engineer, it doesn’t mean you get to neglect your day job. …
