Speaking of THWACKcamp…

For those who don’t know, THWACKcamp is our free annual community event.…

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Latest Posts

Using AI and Automation to Enrich the Employee Service Experience

Artificial Intelligence (AI) is increasingly becoming integral in the tech landscape, transforming virtual assistants and self-remediating software to enhance user experiences and propel IT automation in the workplace. Most of…

Speaking of THWACKcamp…

For those who don’t know, THWACKcamp is our free annual community event. This year’s virtual IT extravaganza takes place on April 17 – 18, and we can’t wait to share…

Underdog vs. Top Dog — SolarWinds TechPod 083

They say the grass is always greener in another office. Right? In an era of job hopping and layoffs, working for a startup versus an established global company is an…

Exciting News: THWACKcamp Registration Is Now Open!

Hey, tech enthusiasts and THWACKsters. We’re bursting with excitement because registration for THWACKcamp® is officially OPEN! Our 2-day free event is the ultimate virtual IT learning experience. With all this…

IT Trends and Predictions for 2024 — SolarWinds TechPod 082

I wonder what’s next? Sean Sebring and Chrystal Taylor discuss the tech trends and predictions published by Gartner, Forrester, and VMblog, with Global Tech Evangelist for Observability Sascha Giese. Can…

Applying the 7 Guiding Principles of ITIL 4 to the Service Desk

You may be familiar with the 7 guiding principles in the ITIL framework. You may not be as familiar with how you could apply the principles in your service desk configuration. Here are some…

Exploring Amazon Bedrock to transform ITSM customer experiences in SolarWinds Service Desk

Practical IT Service Management (ITSM) can be challenging when considering the growth of users and services to support. Additionally, ongoing trends in distributed enterprises with remote workforces, hybrid cloud, and…

Going Beyond Fixes: DBAs Become Business Leaders

Picture this: you step into your dream DBA job, and everything’s running like a well-oiled machine. Your monitoring tools show you any hiccups before they become full-blown issues. you’ve got…

Database Observability Provides the Features Customers Need for Effective Monitoring

I began working with database customers back in the day with VividCortex until it was purchased by SolarWinds. Since then, I’ve had the opportunity to work with tons of our…

A Very Merry TechPod — SolarWinds TechPod 081

The SolarWinds podcast crossover event you’ve all been waiting for: Chrystal Taylor and Sean Sebring talk with Movies & Mainframes host Andy Garibay about the best, weirdest, and most confusing…