It’s increasingly common for service desk teams to perform some support operations over a live chat. This is a win for everyone. When using chat support, employees are looking for…
Internal IT support teams are often the first place employees turn for help with technical issues, and it’s important for team members to be able to quickly understand problems, identify…
The IT Trends report is released by SolarWinds every year with predictions on what will be the most popular trends in IT during the upcoming months. As we enter the…
Technical debt is a term that comes up frequently in IT organizations—whether to characterize software development, tech stack, or infrastructure. For instance, does your organization have operating systems that you…
Did you know Halloween isn’t the only event in October ready to send shivers down your spine? Each year, October is “National Cybersecurity Awareness Month” in the U.S. and “European…
Modern IT environments are so complex, dynamic, and expansive that humans alone cannot effectively manage and maintain them. As a developer and operator, I have had to deal with failed…
The tech industry has long been dominated by men – however, there are many powerful and influential women who have climbed the ladder to top positions in tech. The second…
Many organizations invest in high availability and disaster recovery for their key applications. Too many of these organizations, however, forego the most important aspect of this process—testing the failover process…
If there’s a chance to save time by using scripts or automation tools, I always take it. Over the years I’ve found that there are a set of common themes…
