Sean Sebring is a Solutions Engineer at SolarWinds ITSM, and is a technical resource for SolarWinds Service Desk customers and prospects. His ITIL certifications include IT service management and IT service strategy, including  ITIL 4.



8 Questions to Ask Non-IT Departments About Their Services

April 30, 2020

IT has goals around restoring service and powering internal operations for employees. As an IT pro, this is well-known to you, but you aren’t the only one who has customers within the organization. IT service management (ITSM) helps facilitate service delivery within IT, but …