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Sean Sebring

Some people call him Mr. ITIL - actually, nobody calls him that - But everyone who works with Sean knows how crazy he is about ITIL and the wonderful world of IT service management best practices! With a background in IT support, project management, and process improvement, Sean's passions are observing, dissecting, building, and growing the service management processes and practices of anyone who will lend him their ear.

Posts Featuring Sean Sebring

It’s All Tech to Me: Adjusting to an IT Career — SolarWinds TechPod 070

In today’s ever-expanding job market, many people find themselves on a career path they never originally planned for: IT. So how do those “non-technical” people become “technical”? Join TechPod hosts…

Hybrid IT…It’s Trendy? — SolarWinds TechPod 069

The IT Trends report is released by SolarWinds every year with predictions on what will be the most popular trends in IT during the upcoming months. As we enter the…

IT Pro Day ’22—The Evolution of the IT Pro — SolarWinds TechPod 068

IT Pro Day is right around the corner, and in preparation for the event, TechPod™ hosts Chris Bowie, Sean Sebring, and special guest Head Geek™ Chrystal Taylor talk about IT…

Little Fires; Are They Worth IT? — SolarWinds TechPod 067

Have you ever heard someone say, “I’m too busy putting out fires”? What if the only way to get ahead of those fires was to make way for change—to improve…

3 WFH Struggles Service Desk and Remote Support Software Help Solve

It looks as though remote work will be a part of our lives for at least the foreseeable future. Even with some offices reopening their doors, don’t be surprised to…

4 Monitoring Alerts to Automate Service Desk Tickets and Reduce Downtime

Whether you’re a small business with fewer than 100 employees or a global enterprise with thousands, having an alert system integrated into the service desk can be invaluable. This type…

8 Questions to Ask Non-IT Departments About Their Services

IT has goals around restoring service and powering internal operations for employees. As an IT pro, this is well-known to you, but you aren’t the only one who has customers…

Applying the 7 Guiding Principles of ITIL 4 in the Service Desk

You may be familiar with the 7 guiding principles in the ITIL framework. What you may not be as familiar with is how you could apply the principles in your…

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