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Sean Sebring

Sean Sebring is a Solutions Engineer at SolarWinds ITSM, and is a technical resource for SolarWinds Service Desk customers and prospects. His ITIL certifications include IT service management and IT service strategy, including  ITIL 4.

Posts Featuring Sean Sebring

3 WFH Struggles Service Desk and Remote Support Software Help Solve

It looks as though remote work will be a part of our lives for at least the foreseeable future. Even with some offices reopening their doors, don’t be surprised to…

4 Monitoring Alerts to Automate Service Desk Tickets and Reduce Downtime

Whether you’re a small business with fewer than 100 employees or a global enterprise with thousands, having an alert system integrated into the service desk can be invaluable. This type…

8 Questions to Ask Non-IT Departments About Their Services

IT has goals around restoring service and powering internal operations for employees. As an IT pro, this is well-known to you, but you aren’t the only one who has customers…

Applying the 7 Guiding Principles of ITIL 4 in the Service Desk

You may be familiar with the 7 guiding principles in the ITIL framework. What you may not be as familiar with is how you could apply the principles in your…

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