About Us > Sean Sebring

Sean Sebring

Some people call him Mr. ITIL - actually, nobody calls him that - But everyone who works with Sean knows how crazy he is about ITIL and the wonderful world of IT service management best practices! With a background in IT support, project management, and process improvement, Sean's passions are observing, dissecting, building, and growing the service management processes and practices of anyone who will lend him their ear.

Posts Featuring Sean Sebring

Marketing Stigmas Destigmafied! — SolarWinds TechPod 086

Terms like marketing* are often associated with a long list of negative connotations and an image of a cartoon thief sneaking around a corner with a huge bag of cash…

Pardon Our Dust: Bringing THWACKcamp to You — SolarWinds TechPod 085

Get a peek behind the scenes of THWACKcamp, the free virtual learning event for SolarWinds customers. Hosts Chrystal Taylor and Sean Sebring talk to THWACKcamp Executive Producer Matt Murray about…

AI Pipeline: Surfing from Concept to Product Reality — SolarWinds TechPod 084

In this conversation, hosts Sean Sebring and Chrystal Taylor talk with Derek Daly, Principal AIOps Product Manager at SolarWinds. He discusses his career journey and the role of AI and…

Underdog vs. Top Dog — SolarWinds TechPod 083

They say the grass is always greener in another office. Right? In an era of job hopping and layoffs, working for a startup versus an established global company is an…

IT Trends and Predictions for 2024 — SolarWinds TechPod 082

I wonder what’s next? Sean Sebring and Chrystal Taylor discuss the tech trends and predictions published by Gartner, Forrester, and VMblog, with Global Tech Evangelist for Observability Sascha Giese. Can…

Applying the 7 Guiding Principles of ITIL 4 to the Service Desk

You may be familiar with the 7 guiding principles in the ITIL framework. You may not be as familiar with how you could apply the principles in your service desk configuration. Here are some…

Exploring Amazon Bedrock to transform ITSM customer experiences in SolarWinds Service Desk

Practical IT Service Management (ITSM) can be challenging when considering the growth of users and services to support. Additionally, ongoing trends in distributed enterprises with remote workforces, hybrid cloud, and…

A Very Merry TechPod — SolarWinds TechPod 081

The SolarWinds podcast crossover event you’ve all been waiting for: Chrystal Taylor and Sean Sebring talk with Movies & Mainframes host Andy Garibay about the best, weirdest, and most confusing…

IT’s Event Season — SolarWinds TechPod 080

If you think attending a tech industry event is chaotic just imagine trying to organize one. SolarWinds’ Senior Manager of Events Valerie Rivir chats about the ins and outs of…

ESM vs. Traditional ITSM: Differentiating Between the Two to Leverage the Best Option for Your Business

Enterprise Service Management (ESM) and traditional Information Technology Service Management (ITSM) are two approaches to service management within an organization. ESM serves as an extension of ITSM, bringing ITSM characteristics…