Sean Sebring, Author at Orange Matter

Sean Sebring is a Solutions Engineer at SolarWinds ITSM, and is a technical resource for SolarWinds Service Desk customers and prospects. His ITIL certifications include IT service management and IT service strategy, including ITIL 4.

author:

Sean Sebring

ITSM

8 Questions to Ask Non-IT Departments About Their Services

April 30, 2020

IT has goals around restoring service and powering internal operations for employees. As an IT pro, this is well-known to you, but you aren’t the only one who has customers within the organization. IT service management (ITSM) helps facilitate service delivery within IT, but …

author:

Sean Sebring

ITSM

Applying the 7 Guiding Principles of ITIL 4 in the Service Desk

January 16, 2020

You may be familiar with the 7 guiding principles in the ITIL framework. What you may not be as familiar with is how you could apply the principles in your service desk configuration. Here are some common service desk scenarios demonstrating ways to put …