Whether you’re a small business with fewer than 100 employees or a global enterprise with thousands, having an alert system integrated into the service desk can be invaluable. This type of cross-functional integration can trigger automatic incidents in the service desk based on certain …
IT has goals around restoring service and powering internal operations for employees. As an IT pro, this is well-known to you, but you aren’t the only one who has customers within the organization. IT service management (ITSM) helps facilitate service delivery within IT, but …
You may be familiar with the 7 guiding principles in the ITIL framework. What you may not be as familiar with is how you could apply the principles in your service desk configuration. Here are some common service desk scenarios demonstrating ways to put …
