5 Tips for Hiring the Best Service Desk Staff

March 26, 2020

Finding the best employees for any discipline can be a challenge, and good candidates don’t have much patience for a lethargic hiring process. Hiring the best service desk staff requires the hiring manager to research things like new trends in the industry, average asking …



Troubleshooting Tips for Your Office 365 Environment

March 24, 2020

Is there a way to modernize and maintain compliance at the same time? Yes, absolutely. Many agencies have successfully overcome this challenge, particularly with Office 365, and are successfully modernizing their systems while meeting the required mandates. Monitoring and Backup Tips If you’re running …



CBRS and Unlicensed LTE

March 23, 2020

When considering network choices for IoT devices, a common choice is LTE. As 5G deployments cover more areas, technologies like Narrowband Internet of Things (NB-IoT) will become available for adoption. The technology is a compelling choice. Great (LTE) coverage, fantastic roaming capability, and the …


Medical Device Hacking Worldwide: Part 2

March 20, 2020

Did you read my last post with the positive story of how people are community-hacking their medical devices to improve their quality of life? While writing my last post, I also became aware of serious security concerns. This post will focus on the challenges …



Q&A: Top Soft Skills IT Service Desk Pros Should Have

March 19, 2020

A service desk professional is usually required to have a significant amount of knowledge about the IT industry, strong technical skills, and a wide range of experiences that demonstrate those skills. But among all of the hard skills needed to do the job, there …