The New Different

Could 2020 Be the Year of the IT Professional?

July 29, 2020

IT professionals are used to change and disruption. From dealing with unexpected hardware malfunctions to troubleshooting dodgy Wi-Fi, IT pros are some of the most resilient employees in any organization. This is not to mention the constant cadence of technical evolution. What’s an industry …



Using Non-Enterprise Gear in an Enterprise World

July 24, 2020

Different IT organizations have different needs. The one-man shop might find the best success with open-source software, while enterprises often need something a little more. But occasionally you’ll see an enterprise using open-source or something designed for a small to medium-sized business. This can …



Is Your Service Desk Too Complicated to Use?

July 23, 2020

It’s an exchange that happens almost every day in every business office: Employee peeks over the divider and asks her coworker, “Hey, how do I connect this to Bluetooth?” Maybe it’s a frozen laptop, or a glitch in the browser, or an issue connecting …


Save the Date Because THWACKcamp Is Back

July 22, 2020

The IT Knowledge Fest—THWACKcamp—is back for another year of spectacular content in 2020. In this, the ninth year of THWACKcamp, you’ll join with thousands of other technology professionals from around the world. Like always, it’s 100% free. The best part of THWACKcamp is you …



Managed Desktop Devices at Scale—SolarWinds TechPod 29

July 21, 2020

 What do IT managers and managed service providers (MSPs) have in common? They both manage a sea of desktop devices. Join the SolarWinds MSP™ Head Nerds while they discuss the challenges and successes of deploying, managing and securing the multitude of desktop devices in various environments.  Related Links SolarWinds N-central SolarWinds RMM Episode Host Eric Anthony …


ITSM SolarFocus

Is This Real Life? An Unconventional Path to Head Geek

July 20, 2020

My Leslie Knope Moment Long-time listener, first time caller Liz Beavers here… Head Geek? It’s like when Leslie Knope won the election for Pawnee City Council. I’m pinching myself. Throughout my professional and personal life, I’ve always been driven by people and relationships. The …