Dear ITSM – We need to talk...

Dear IT Service Management, After ten years of working in different areas…

Latest Posts

Exploring Amazon Bedrock to transform ITSM customer experiences in SolarWinds Service Desk

Practical IT Service Management (ITSM) can be challenging when considering the growth of users and services to support. Additionally, ongoing trends in distributed enterprises with remote workforces, hybrid cloud, and…

Going Beyond Fixes: DBAs Become Business Leaders

Picture this: you step into your dream DBA job, and everything’s running like a well-oiled machine. Your monitoring tools show you any hiccups before they become full-blown issues. you’ve got…

Database Observability Provides the Features Customers Need for Effective Monitoring

I began working with database customers back in the day with VividCortex until it was purchased by SolarWinds. Since then, I’ve had the opportunity to work with tons of our…

A Very Merry TechPod — SolarWinds TechPod 081

The SolarWinds podcast crossover event you’ve all been waiting for: Chrystal Taylor and Sean Sebring talk with Movies & Mainframes host Andy Garibay about the best, weirdest, and most confusing…

Compound Alerts Within Database Observability Drive Actionable Alerting

The latest edition to the SolarWinds® Observability Platform, Database Observability, is live! Previously, you’ve relied on Database Manager to help monitor your database and generate alerts, and while it was…

IT’s Event Season — SolarWinds TechPod 080

If you think attending a tech industry event is chaotic just imagine trying to organize one. SolarWinds’ Senior Manager of Events Valerie Rivir chats about the ins and outs of…

Setting the Record Straight on the SEC and SUNBURST

Over the last week, we have appreciated that so many of our customers—joined by voices across the cybersecurity and IT communities—have expressed support for SolarWinds. We share their concerns that…

The Present and Future of Data Management Roles

In January 2015, I wrote about the future of professional database administrators (DBAs) in a three-part series of articles for Database Trends & Applications magazine. Back then I predicted we…

ESM vs. Traditional ITSM: Differentiating Between the Two to Leverage the Best Option for Your Business

Enterprise Service Management (ESM) and traditional Information Technology Service Management (ITSM) are two approaches to service management within an organization. ESM serves as an extension of ITSM, bringing ITSM characteristics…

Transparency, Information-Sharing, and Collaboration Make the Software Industry More Secure. We Must Not Risk Our Progress.

Soon after the highly sophisticated Russian cyberattack on SolarWinds and other technology companies was discovered in December 2020, the U.S. government and the security community determined it was carried out…