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ITSM

SupportWorld Live Goes Virtual! A Recap and Lessons Learned

September 18, 2020

Conferences, while a lot of work, are such a fun outlet to connect with other people in the IT community. It’s an opportunity to learn about new technologies, trends, and gain new perspectives around the industry. Some of my favorite memories of past conferences …


ITSM

A Beautiful ITSM Union: ITIL and DevOps

September 17, 2020

Since the launch of ITIL 4, incorporating DevOps into service management strategy has been a hot topic. On the surface, both DevOps and ITIL are frameworks that can help facilitate successful operations surrounding IT services. But that doesn’t mean that IT pros need to …



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Applications

Reimagine All You Have Learned: APM and the Skills Gap

September 16, 2020

APM tools have been formerly and primarily siloed in the application development arena, with only the most important and mission-critical applications having their APM instrumentation extended into production use due to complexity and cost. In the modern world of application monitoring, the requirements for …



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Applications

How to Ensure and Optimize Application Performance

September 14, 2020

Application performance management (APM) involves managing the availability and efficiency of software applications by obtaining and translating IT metrics into business outcomes. Because application performance hiccups are inevitable, it’s crucial to have a robust APM solution in place so IT teams can resolve problems …


SolarFocus

The Endless Wonder of THWACKcamp

September 11, 2020

What I love most about working in technology is the continual discovery. It doesn’t matter the implied scale of the discovery because it’s all about the ripples from that discovery. Learning a new software package requires you to learn a new scripting language, which …