Managed Desktop Devices at Scale—SolarWinds TechPod 29

July 21, 2020

 What do IT managers and managed service providers (MSPs) have in common? They both manage a sea of desktop devices. Join the SolarWinds MSP™ Head Nerds while they discuss the challenges and successes of deploying, managing and securing the multitude of desktop devices in various environments.  Related Links SolarWinds N-central SolarWinds RMM Episode Host Eric Anthony …


ITSM SolarFocus

Is This Real Life? An Unconventional Path to Head Geek

July 20, 2020

My Leslie Knope Moment Long-time listener, first time caller Liz Beavers here… Head Geek? It’s like when Leslie Knope won the election for Pawnee City Council. I’m pinching myself. Throughout my professional and personal life, I’ve always been driven by people and relationships. The …


The New Different

Friendship Is Magic. And Harder Than It Looks.

July 17, 2020

Building relationships is no easy feat. It’s been my experience that it’s common for people (especially, but not exclusively, men) to connect with each other through activity-based friendships—you might have a friend named Bob, for example, with whom you’ve played golf every Thursday afternoon …



A Successful ITSM Implementation Starts With 4 Checkboxes

July 16, 2020

You’ve been contemplating adopting a new ITSM solution for some time. The current one handles the bare minimum—it helps your team churn through a ticket queue—but you know there are other solutions capable of more. So what’s standing in your way? Implementing that new …


The New Different

The Harsh Realities of Working From Home

July 15, 2020

To the companies who’ve practiced remote work for years or are solely online, congrats! You’re probably thriving in this environment. But as IT practitioners we need to acknowledge, while remote work has been a breeze for some, it’s been a challenge for others in …


The New Different

Hunting and Gathering in the Age of COVID

July 10, 2020

Collecting knowledge is a large part of everyday conversations. Contributing knowledge to a conversation keeps it going and allows individuals to learn new information, debate their current knowledge, and even change their opinions on certain topics. In the IT world, the distribution of new …