Typically, internal service is associated with the IT department, but it’s easy to make a case for human resources as the greatest provider of employee service. From the moment an…
Personal data is a huge part of creating maximum employee and customer service through ITSM, so it’s a good time to look for these data protection qualities in your ITSM…
It only makes sense that HR and IT would share some of the same strategies in service delivery, so they actually intersect quite often.
As product users diversify, we suggest a new term to better capture their service needs. End user is impersonal and generic. We want to think of them as who they…
IT isn't the only service organization in town. Employee service depends on the facilities department, making it a strategic value center in the company.
The best way to ensure accountability throughout the process is with the service catalog. With modern ITSM solutions, a licensed service provider (perhaps the Director of HR) can create a…
IT service management (ITSM) has already proven to be a game changer in communication and processes, and it can easily translate to the entire organization. Let’s take a look at…
The best places to work treat their employees like their best customers, and in return, they’re getting the best work from happy employees. The first step in achieving this internal…
You can, and should, apply fundamentals of ITIL to new challenges in service. The ITIL framework will survive because it’s designed to align with the business goals of the employees…
A service desk automation is a customizable rule that will automatically make routine decisions based on data input, speeding up service processes and empowering the organization through thousands of little…
