IT Service Management

There are a seemingly infinite number of ways to use data in service delivery, and people think of new ones every day. Here are two methods you can use to…

With an effective employee service management strategy, you can ensure that internal resources are aligned across departments. The service catalog lets you create a menu of services for employees to…

Though it’s a bit cliché to “expect the unexpected,” that’s what we ask of the facilities department. The service catalog will help them do just that, building out workflows with…

Typically, internal service is associated with the IT department, but it’s easy to make a case for human resources as the greatest provider of employee service. From the moment an…

Personal data is a huge part of creating maximum employee and customer service through ITSM, so it’s a good time to look for these data protection qualities in your ITSM…

It only makes sense that HR and IT would share some of the same strategies in service delivery, so they actually intersect quite often.

As product users diversify, we suggest a new term to better capture their service needs. End user is impersonal and generic. We want to think of them as who they…

IT isn't the only service organization in town. Employee service depends on the facilities department, making it a strategic value center in the company.

The best way to ensure accountability throughout the process is with the service catalog. With modern ITSM solutions, a licensed service provider (perhaps the Director of HR) can create a…

IT service management (ITSM) has already proven to be a game changer in communication and processes, and it can easily translate to the entire organization. Let’s take a look at…