Monitoring and Observability

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Dungeon Mastering in IT (Part the Fourth)

Flood of Kobolds vs. Epic Boss Fight I had a group where I was running a dragon-themed adventure. Before you gasp and say mockingly, “In Dungeons & Dragons, there are…

Dungeon Mastering in IT (Part the Third)

Short-Circuiting your Adventure I’ve noted that preparation and planning are some of the hallmarks of both a good DM and IT professional, but sometimes planning gets short-circuited. In the past,…

Microsoft Workstation Logs – Focus on What’s Important

Can you have too much of a good thing? Maybe not, but you can certainly have too much of the wrong thing. In my first blog, I introduced the idea…

Dungeon Mastering in IT (Part the Second)

This is the second post in a post that started in Part the First. CRIT! Unplanned Good/Bad Randomness is a part of life.  This has widespread areas of affect: from…

Business Services and their Challenges in Complex Environments

Business services and infrastructure services have divergent interests and requirements: business services are not focusing on IT. They may leverage IT, but their role is to be a core enabler…

Dungeon Mastering in IT (Part the First)

So, here’s the first confession: I’m an über nerd.  I’ve been playing Dungeons & Dragons (D&D) since I was about 16 years old.  It was also about that time (possibly…

Finding and Predicting Hybrid IT Issues is like Finding a Needle in the Application Stack

Hybrid IT can create issues for IT operations. Here’s an article from my colleague, Mav Turner, that suggests ways to keep things running smoothly. Trying to find the root cause…

Resilient Internet Access: Important Factors when Provisioning Service

On modern enterprise networks, 100% uptime has become table stakes. Most organizations can no longer rely on a single circuit for internet connectivity. We look to carrier circuits for the…

Microsoft Workstation Logs – An Introduction

We’ve all heard the saying, “What you see is what you get.” Life isn’t quite so simple for those focused on security, as what you don’t see is more likely…

Disaster Recovery – Focus on the Disaster First!

When organizations first take on the challenge of setting up a disaster recovery plan, it’s almost always based on the premise that a complete failure will occur. With that in…