Joey Brown is a product manager in the SolarWinds ITSM business unit. He works on particular areas of product feature sets and functionality, testing new releases with SolarWinds Partners, and coordinating among internal teams. He connects with Service Desk users from all industries and use cases to better understand the ways they provide business value through service management. Joey is former implementation manager, where he helped hundreds of Service Desk customers configure their applications for go-live.
What is employee engagement and what does it have to do with IT? Andrew Eardley-Day, ITSM system administrator for Betfred, and Joey Brown, product manager for SolarWinds ITSM, join episode…
