Introducing the ITIL 4 Foundation This year brings us a new version of ITIL, the world’s leading best practice guidelines for IT service management (ITSM). The ITIL 4 release will…
The generalist approach to AIOps management within the IT service desk is becoming increasingly mandatory.
Intelligent automation is potentially one of the most powerful tools for transformation that IT organizations are working towards, learn more about it here.
You may not realize it but IoT devices are part of everyone’s everyday life. Learn more about the future of IoT devices and their security.
Learn about the top five most influential thought leaders in the ITSM industry and what they’re doing to drive innovation within the IT service desk.
Learn how driving business agility in human resources, portfolio management, and product development will be key for many organizations in 2019.
A service desk technician should be able to complete a large chunk of his/her work right from that queue, with a clear picture of the overall workload AND an ability…
Learn about the 3 biggest IT skills needed to successfully scale your business in 2019: Artificial intelligence, Enterprise Service Management, and Change Management.
Upgrading your IT service desk? Learn what elements should be included in your cloud-based software design prior to launch.
These five examples only touch the surface of what is demanded by the HR department.
