In the wake of the recent CrowdStrike outage, we understand the concerns and potential impacts such events can have on SolarWinds customers. Our commitment to transparency and support during these times remains unwavering.
What Happened?
CrowdStrike, a critical component of cybersecurity for many organizations around the world, reported an outage on July 19 that inadvertently affected various services and platforms, including our own SolarWinds® Platform. Specifically, customers utilizing high availability (HA) within the SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability) platform have reported issues to our Support teams.
Impact on SolarWinds Internal Systems
SolarWinds internal systems were not affected by the CrowdStrike incident. The issues reported were a residual impact from the CrowdStrike outages, and as we've spoken with customers who have reached out about these issues, sentiment has been generally positive, acknowledging that these were environmental issues beyond our control.
SolarWinds Response
Based on customer inquiries, our teams acted swiftly to provide a knowledge base article for general awareness and to address the most common problem seen from the CrowdStrike issue. You can find the article here.
As outlined in the knowledge base article, some customers have experienced stability issues due to unexpected shutdowns of their SolarWinds Platform component hosts (main poller, additional pollers, web server, database, etc.). Once the environment has been fully recovered and all servers are rebooted, the SolarWinds Platform environment will recover gracefully.
If you experience issues related to HA, please contact our Support team and/or refer to the guide here.
We're working to address any inconveniences our customers have faced due to the CrowdStrike outage. Our teams are dedicated not only to resolving these issues but also to using this experience to drive positive changes in our products and support.
For any further questions or concerns, please reach out to our support team.
