ITSM

SolarWinds Makes ITSM Debut with SolarWinds Service Desk

June 18, 2019

SolarWinds Makes ITSM Debut with SolarWinds Service Desk

After more than 20 years of dedication to delivering IT infrastructure management solutions, we are excited to announce today that SolarWinds is making its IT service management debut.

With the launch of SolarWinds® Service Desk, we’re expanding our capabilities in the IT space by giving IT pros a comprehensive ITSM solution that can help increase employee productivity and drive better business outcomes. Making IT easy is at the heart of what we do, and SolarWinds Service Desk helps to do just that by simplifying service requests and automating day-to-day tasks.

Take Your ITSM Solution from Opening Act to Headliner

What if you could remove the manual burden of managing incoming tickets and tracking technology assets – while making it easy for your employees to find the resources they need?

As cutting-edge as it is usable, SolarWinds Service Desk is built on ITSM and ITIL best practices and incorporates smart technology like automation, artificial intelligence, and machine learning to help streamline IT support services and empower employee self-service.

IT service desks are a core solution that every employee must interact with to get their jobs done each and every day. For the first time, SolarWinds can offer a range of ITSM offerings, and put employee service offerings within the hands of IT pros from small businesses to large enterprises through SolarWinds Service Desk.”
–Doron Gordon, SVP, ITSM, SolarWinds

Our multi-tenant, cloud-based platform was created with ITIL best-practices in mind, offering enterprise-class functionality all IT techs need: from service to asset management.

Functionality You Need, an Experience They’ll Love

With fully integrated IT service desk and IT asset management, SolarWinds Service Desk offers a powerful ITSM platform that gives IT pros the tools they need and employees an experience they’re sure to love.

Whether you want to give your employees a simple menu of service requests available through the service catalog or ensure tickets automatically get routed to the right person at the right time, SolarWinds Service Desk has you covered. Our tool offers the functionality you need, like:

  • Visibility into incidents, problems, releases, and change management processes
  • Automation rules for routing and prioritizing tickets
  • Open API access and dozens of integrations with popular business apps
  • A customizable knowledge base powered by AI
  • Industry leading asset discovery and management
  • And much more!

Ready to become the champion of your IT department? Let us know where we can help or give SolarWinds Service Desk a try, free for 30 days.


Danielle is the Senior Director, Marketing, ITSM at SolarWinds. She has wide-ranging experience in content production, social media marketing, public relations, and brand messaging. Her happy place is sitting by the lake with a cold beverage in hand, with the occasional water ski session.