Danielle is the Senior Director, Marketing, ITSM at SolarWinds. She has wide-ranging experience in content production, social media marketing, public relations, and brand messaging. Her happy place is sitting by the lake with a cold beverage in hand, with the occasional water ski session.

SolarWinds Service Desk

author:

ITSM

SolarWinds Makes ITSM Debut with SolarWinds Service Desk

June 18, 2019

After more than 20 years of dedication to delivering IT infrastructure management solutions, we are excited to announce today that SolarWinds is making its IT service management debut. With the launch of SolarWinds® Service Desk, we’re expanding our capabilities in the IT space by …






defining employee focused service management

author:

ITSM

Defining the New Employee-Focused Service Management

June 8, 2018

When you think of “employee-focused” service management, many of the elements are already there in IT. These best practices are designed to create better working environments where employees get what they need from technology, with minimal disruption.



GDPR data security ITSM

author:

ITSM

GDPR and Data Security in ITSM

April 2, 2018

Personal data is a huge part of creating maximum employee and customer service through ITSM, so it’s a good time to look for these data protection qualities in your ITSM vendor.



success factors ITSM governance structures

author:

ITSM

The First Step Toward Employee Service: Communication

March 13, 2018

IT service management (ITSM) has already proven to be a game changer in communication and processes, and it can easily translate to the entire organization. Let’s take a look at how consolidating communication tools and effectively spreading an employee service management strategy to every department can consolidate, improve, and scale communication in key areas of the organization.