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Danielle Livy
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Danielle Livy

Danielle is the Senior Director, Marketing, ITSM at SolarWinds. She has wide-ranging experience in content production, social media marketing, public relations, and brand messaging. Her happy place is sitting by the lake with a cold beverage in hand, with the occasional water ski session.

Posts Featuring Danielle Livy

SolarWinds Makes ITSM Debut with SolarWinds Service Desk

After more than 20 years of dedication to delivering IT infrastructure management solutions, we are excited to announce today that SolarWinds is making its IT service management debut. With the…

15 ITSM ITIL Metrics for Tracking Incident and Service Management Success

Your service desk solution may come with a baked-in set of reports, but these aren't necessarily the most critical ITSM ITIL metrics for your service team to track.

SolarWinds and Samanage Set Sights on Disrupting the ITSM Market … Together

What SolarWinds' acquisition of Samanage means for the ITSM market.

Artificial Intelligence Glossary of Terms to Know

Check out this artificial intelligence (AI) glossary of key terms to familiarize yourself with, as these will be in business leaders’ vocabulary soon, if not already.

Website Downtime and What to Do About It

Website downtime, while most obvious when the entire site goes down, is often hidden in backend issues that affect the usability of the site, while preserving the site’s general appearance.

Defining the New Employee-Focused Service Management

When you think of “employee-focused” service management, many of the elements are already there in IT. These best practices are designed to create better working environments where employees get what…

What’s the Average IT Service Desk to Employee Ratio?

It's common to hear that the IT service desk staff has become so swamped with work that they feel like full-time IT "firefighters," working long hours and straining to keep…

GDPR and Data Security in ITSM

Personal data is a huge part of creating maximum employee and customer service through ITSM, so it’s a good time to look for these data protection qualities in your ITSM…

Facilities as a Service Provider: It’s More Than Light Bulbs

IT isn't the only service organization in town. Employee service depends on the facilities department, making it a strategic value center in the company.

The First Step Toward Employee Service: Communication

IT service management (ITSM) has already proven to be a game changer in communication and processes, and it can easily translate to the entire organization. Let’s take a look at…

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@AGarejo Hello, We are working towards releasing Orion 2020.2.4 and appreciate the patience of you and all our cust… t.co/x4lwFQFsU4

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@DrPayload Hello, Thanks for reaching out. Please send us a DM with your contact info and we'll have someone get in… t.co/CvxmQO6hxN

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As the role of the #ITPro continues to evolve, what are the top skills needed? Find out in this article. t.co/bDhW4DmaoR