Krishna Sai, SVP of Technology & Engineering at SolarWinds, took to Techstrong recently to discuss Generative AI and ITSM.
The collaborative opportunities at the heart of Gen AI and the humans that support its development are a key focus of the piece.
Sai is a regular contributor on Orange Matter, with a recent piece on sustaining digital resilience opening up a further discussion on the essential practices behind a strong approach to Secure by Design.
The key is ensuring that the AI is built to work for human users. To achieve this, it’s important to consider frameworks like AI By Design, which has a set of pillars to establish optimal practices around AI. One of those pillars is “Simplicity and Accessibility”–AI experiences should be seamless and intuitive, preventing fatigue and streamlining decision-making. GenAI empowers IT professionals to make better decisions but does not make those decisions itself. Human professionals remain essential for validating and implementing GenAI-recommended solutions in a real-world context. The symbiotic relationship between IT professionals and GenAI can be viewed as a partnership allowing the highest productivity, efficiency, and effectiveness.Read Krishna Sai's full piece on www.techstrongitsm.com
