Have you talked to your users lately? Here’s a fun task for you this week or next: Take one of your most problematic users out to coffee. Just tell them…
Have you ever read about TV ratings? Almost every person that watches TV has heard of the ratings produced by the Nielsen Media Research group. These statistics shape how we watch TV…
When you go on a trip somewhere, you always take a map. When I was growing up, that map came in the form of a road atlas that was bigger…
If you work in engineering or support, you’ve probably spent a lot of time troubleshooting things. You’ve probably spent just as much time trying to figure out why things were…
Do you know what’s in your data center? How about your wide area network (WAN)? If you had to draw a map or produce a list of all the things…